Job Description

Job description

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Responsibilities
• Lead and develop direct reports/team members to achieve targeted business objectives.
• Responsible for managing the day-to-day operations of order management representatives with responding to phone and email from customers in a timely manner and accurately in compliance with documented policies.
• Build and develop an efficient and effective order management team in the Shared Services environment – Opportunity to Order (O2O).
• Liaise with other relevant departments to meet customer needs with a focus on business process improvement and customer relations.
• Maintain internal reporting and analysis, ie, productivity, quality, root cause analysis and etc.
• Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer escalations.
• Support building training curriculum & Work Instructions. Coach team members on processes and policies.
• Perform work tasks assigned as and when required


Requirements
• Minimum 3 - 5 years of relevant working experiences
• Knowledgeable in SAP – SD Module, SFDC – Case Management and MS Office (Outlook, Excel, Word etc)
• Details knowledge of Order Management process - Opportunity to Order (O2O).
• Good attention to details, organized and accuracy, ability to multi-task and prioritize workload
• Able to work under pressure, independently and as a team in fast moving environment
• Good interpersonal, written, and oral communication skills. Ability to communicate at all levels and influence key stakeholders.
• Good Mathematic, analytical, and problem solving
• Ability to lead and motivate teams
• Proven decision-making capabilities and drive for continuous improvement
• Fluent in Thai (Speaking, Writing and Reading)

Job Requirements