AI-generated summary
beta
This job is a Technology Analyst at Infosys in Selangor. You’ll provide IT support, troubleshoot issues, and ensure systems run smoothly. You might like this job because you enjoy solving problems and helping people with tech challenges!
Undisclosed
Petaling Jaya, Kuala Lumpur
Job Description
About the role
Join INFOSYS LIMITED' as a full-time Technology Analyst based in Selangor. In this role, you will be providing high-quality, timely and cost-effective IT support and services to our clients. The role involves troubleshooting technical issues, implementing new technologies and processes, and ensuring the smooth operation of our clients' IT infrastructure.
What you'll be doing
Job Scope:
Responsible for maintaining, supporting, and troubleshooting an organization’s core IT infrastructure
Serve as the first point of contact for end users seeking technical assistance via phone, email, ticketing systems, and in-person support.
Handle incidents, service requests, and tasks via ITSM platforms (ServiceNow)
Collaborate closely with internal IT teams to ensure system stability and continuous service improvement.
Responsible for user provisioning which includes onboarding and offboarding processes
Provide Level 1/Level 2 technical support for hardware, software and network issues
Responsible for Managing and maintaining all the IT assets and inventory and perform periodic checks
Support patching cycles, antivirus updates, OS hardening and vulnerability management.
Ensure compliance with company IT policies and security standards.
Collaborate with local vendors and internal teams to ensure smooth service and operation.
Job Qualifications:
2-5 Years of experience in IT support and Infrastructure management
Strong working knowledge of Microsoft Windows operating systems and windows server services.
Experience with ITSM processes such as incident, problem, and change management
Strong knowledge in networking concepts, including LAN, WAN, and Wi-Fi troubleshooting.
Basic knowledge in Azure, M365, Intune and virtual environment.
Proven ability to diagnose and resolve hardware and software issues efficiently.
Familiarity with ISO certification, SOC, ITSMS and basic audit readiness
Good problem solving and analytical skills
Strong communication and interpersonal skills with a customer-oriented mindset.
Job Requirements
Company Benefits
Family Matters
Organizes local events and provides helpful forums to explore and enhance the relationship between our work and family roles.
Infosys Multicultural ERG
Creates a common ground, introduces employees to various cultural celebrations and assists in understanding different cultures around the world.
Infosys Women’s Inclusivity Network
Facilitates greater flexibility, exclusive training, mentoring, and experience sharing programs for our female professionals.
Infyability
Holds special training programs and provides ability enhancing tools to enable our differently-abled colleagues to make the best use of their talents.
Military and Veterans
We support military members and veterans to transition from service to playing meaningful roles where they co-create innovative solutions for clients.
Infosys Pride
An affinity group that fosters a safe, inclusive, and respectful work environment for lesbian, gay, bisexual, transgender, intersex (LGBTIQ+), others.
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
0 - 10 Years of Experience
Company Profile
