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This job is a Transformation & Transition Manager. You might like this job because you'll lead exciting change projects, boost efficiency, and collaborate with diverse teams to improve how things work. It's about making a real impact!
Undisclosed
Petaling Jaya, Kuala Lumpur
Job Description
Job description
Key Responsibilities
Transition Management
- Lead end-to-end transition activities from RFI stage to service delivery.
- Develop and manage comprehensive transition plans covering people, processes, systems, and governance.
- Ensure compliance with SLAs, KPIs, and contractual obligations during transition phases.
- Collaborate with internal teams, clients, and suppliers to identify and prioritize risks, actions, and decisions.
- Coordinate cross-functional teams to ensure operational readiness and smooth knowledge transfer.
- Design and execute transformation strategies to enhance operations and drive innovation.
- Identify and implement cost savings, efficiency improvements, and risk mitigation initiatives.
- Champion continuous improvement and digitalization across functions.
- Drive adoption of new processes, systems, and services throughout the client lifecycle.
- Manage large-scale transformation programs across business.
- Apply structured methodologies (e.g., Lean Six Sigma, Agile, PMP) to manage risks, dependencies, and stakeholder expectations.
- Monitor and report on program performance, ensuring alignment with business objectives.
- Build and maintain strong relationships with internal and client stakeholders.
- Facilitate governance meetings, transformation workshops, and executive briefings.
- Act as a change agent, guiding stakeholders through transformation journeys with clarity and empathy.
- 7–10 years of progressive experience in Shared Services, BPO, or business project management.
- Bachelor’s degree in business or related field (Master’s preferred).
- PMP or equivalent project management certification preferred.
- Lean Six Sigma (Greenbelt or higher) or TQM certification is a plus.
- Proven leadership in managing complex transition and transformation programs.
- Advanced proficiency in MS Office Suite (Project, Visio, Excel).
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to work independently and in virtual, cross-cultural teams.
- Strategic mindset with operational execution capability.
- Strong analytical and problem-solving skills.
- High motivation for quality, efficiency, and continuous improvement.
- Collaborative team player who fosters an open and supportive environment.
Job Requirements
Company Benefits
Family Matters
Organizes local events and provides helpful forums to explore and enhance the relationship between our work and family roles.
Infosys Multicultural ERG
Creates a common ground, introduces employees to various cultural celebrations and assists in understanding different cultures around the world.
Infosys Women’s Inclusivity Network
Facilitates greater flexibility, exclusive training, mentoring, and experience sharing programs for our female professionals.
Infyability
Holds special training programs and provides ability enhancing tools to enable our differently-abled colleagues to make the best use of their talents.
Military and Veterans
We support military members and veterans to transition from service to playing meaningful roles where they co-create innovative solutions for clients.
Infosys Pride
An affinity group that fosters a safe, inclusive, and respectful work environment for lesbian, gay, bisexual, transgender, intersex (LGBTIQ+), others.
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
0 - 10 Years of Experience
Company Profile
