Membership Services Executive
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This job is for a Membership Services Executive at the Institute of Enterprise Risk Practitioners. You might like this job because it involves enhancing member engagement and fostering strong relationships.
RM 3000 - RM 4000
Kota Damansara
Full-Time
few days ago
Job Description
The Institute of Enterprise Risk Practitioners (IERP®) is the world’s first and leading certification institute for Enterprise Risk Management (ERM), providing qualifications and certification to fill the expertise gap in today’s business landscape. Our programs are essential for individuals seeking strategic excellence in Governance, Risk, and Compliance (GRC) issues. We aim to make ERM qualifications accessible to all stakeholders to promote sustainability and resilience.
Role Description
We are looking for a full-time Membership Services Executive to join the Institute of Enterprise Risk Practitioners in Kota Damansara. This on-site position is ideal for a proactive and detail-oriented individual who is committed to enhancing member engagement, retention, and satisfaction.
In this role, you will play a crucial part in fostering effective communication, providing support, and conducting outreach initiatives. If you are passionate about delivering exceptional service and building strong relationships, we invite you to apply!
Key Responsibilities
- Serve as the primary point of contact for member inquiries and provide exceptional customer service.
- Process new memberships, renewals, and updates to member information.
- Develop and implement member engagement initiatives, including events and communications.
- Maintain accurate membership records and reports using our database system.
- Collaborate with internal teams to create resources and materials that benefit our members.
- Assist in the planning and execution of membership events and programs.
- Gather feedback from members to inform service improvements and initiatives.
Job Requirements
- Strong interpersonal and customer service skills
- Excellent written and verbal communication abilities
- Collaborative mindset, thriving in a team-oriented environment
- Exceptional organizational skills with a keen attention to detail and problem-solving capabilities
- Experience in membership services or related fields is a plus
- Bachelor’s degree in Business Administration, Management, or a related discipline
Skills
Company Benefits
Walking Distance to MRT Station
Skip the traffic and enjoy the convenience of commuting. Our office is located just a short walk from the MRT station.
Company-Sponsored Vacation & Training
Enjoy company-sponsored vacation as a reward for your dedication, to unwind and recharge. We provide training programs designed to enhance your skills
Personal Accident and Medical Insurance
Your health and safety come first. We provide comprehensive personal accident and medical insurance coverage to protect you and your loved ones.
Modern & Spacious Office
Work in a space that inspires you! Our office is modern, spacious, and equipped with all the amenities to ensure comfort and productivity.
Performance Bonus
Your hard work deserves recognition! We offer performance bonuses to reward exceptional achievements and contributions.
EPF & SOCSO Contributions
Secure your future with us! We ensure timely and full contributions to your EPF and SOCSO, safeguarding your financial and social security.
Additional Info
Company Activity
Last active - 1 hour ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Customer Service, Key Account / Relationship Management
Company Profile
Institute of Enterprise Risk Practitioners
The Institute of Enterprise Risk Practitioners (IERP®) is the world’s first and leading certification institute for Enterprise Risk Management (ERM). Through our programs and network, we aim to foster effective ERM practices globally in relation to strategy, performance, ethics, business continuity, and corporate governance.
The IERP®’s programs are vital for visionary boards, business leaders, and business professionals who are looking to equip themselves with skills and knowledge that will set them apart from the crowd and launch them on a trajectory to strategic excellence.
We seek to make the requisite Enterprise Risk Management qualifications and skills accessible to all levels of stakeholders in any organisation who, in one way or another, deal with Governance, Risk and Compliance (GRC) issues in their daily operations and decision-making. It is our firmest belief that ERM should be an enterprise-wide endeavor, so that organisations can achieve sustainability, agility, and resilience.