Intel is unique in consistently rewarding eligible employees through competitve base pay, bonus and stock programs.

Pay and Recognition

We offer hospitalization and outpatient coverage for our employees through insurance plans. We provide 90 days of maternity leave. 

Health Benefits

We offer classroom and online learning resources that help you keep skills up-to-date and on the cutting edge so you can advance your careers.

Career and Learning

Intel

<div>Intel is an industry leader, creating world-changing technology that enables global progress and enriches lives. Inspired by Moore’s Law, we continuously work to advance the design and manufacturing of semiconductors to help address our customers’ greatest challenges. By embedding intelligence in the cloud, network, edge and every kind of computing device, we unleash the potential of data to transform business and society for the better.&nbsp;<br><br></div><div>At Intel Malaysia, we are seeking brilliant individuals to help us push boundaries in the fields of design, manufacturing, IT, finance, and marketing and sales. Our employees drive world-class innovation in microprocessors, chipsets, and other next-generation computing products.&nbsp;<br><br></div><div>Intel Malaysia is one of the Intel’s largest Assembly Test Manufacturing (ATM) sites overseeing operations including product assembly and testing, new technology introductions, and high-volume manufacturing. Intel Malaysia is the leading site in silicon design and development across South East Asia and houses one of two Intel Corporation hubs for shared services. The Malaysian Shared Services Centre (MSSC) manages the finances of Intel sites across Asia, Europe, Middle East and Africa.<br><br></div><div>&nbsp;<br><br></div>

About Us

<div>Our values guide how we make decisions, treat each other, and serve our customers. They underpin how we achieve our purpose: To create world-changing technology that enriches the lives of every person on earth. <br><br>More than simply words, our values are the common thread that unites us.<br><br><strong>Fearless </strong>- We are bold and innovative. We take risks, fail fast, and learn from mistakes to be better, faster, and smarter next time.<br><br><strong>Inclusion</strong> - We strive to build a culture of belonging. We create a space where everyone can contribute to their fullest potential and deliver their best work. We welcome differences, knowing it makes us better.<br><br><strong>Customer Obsessed</strong> - We listen, learn, and anticipate our customers’ needs to deliver on their ambitions. Our customers’ success is our success.<br><br><strong>One Intel -&nbsp;</strong>We appreciate, respect and trust each other. We commit to team over individual success. We are stronger together. Innovators at heart, we bring fun to work every day!<br><br><strong>Truth and Transparency</strong> - We are committed to being open, honest, ethical, and timely with our information and feedback. We constructively challenge in the spirit of getting to the best possible result. We act with uncompromising integrity.<br><br><strong>Quality </strong>- We deliver quality and ensure a safe workplace. We have the discipline to deliver products and services that our customers and partners can always rely on.</div>

Our Values

<div>Product Support Engineer for Intel Ethernet Products, will be responsible for two aspects of the role:</div><div><br></div><ul><li>Provide reactive support and issue resolution to customer escalations from our Contact Center agents.</li><li>Interface with internal stakeholders like Product Marketing Engineers, Application Engineers, etc to properly address the customer issue and find a solution to the problem and timely communicate to the customer.</li><li>Also, proactively provide product trainings to our Contact Center agents, develop technical content to be posted in our Support pages (support.Intel.com) for Ethernet Products.</li><li>Responsible for the Voice of the Customer, by collecting and analyzing data, top pareto, root cause, etc and work with Ethernet Product Groups, to drive product improvements and overall Customer Experience.</li></ul><div><br></div>

Product Support Engineer for Intel Ethernet Products, will be responsible for two aspects of the role:

Product Support Engineer for Intel Ethernet Products, will be responsible for two aspects of the role:


-Provide reactive support and issue resolution to customer escalations from our Contact Center agents.

-Interface with internal stakeholders like Product Marketing Engineers, Application Engineers, etc to properly address the customer issue and find a solution to the problem and timely communicate to the customer.

-Also, proactively provide product trainings to our Contact Center ...

Ethernet Product Support Engineer (PSE)

Intel

Company Profile

Intel