Job Description

Position: Customer Support Executive (Banking)

Working Location: Kuala Lumpur (Walking Distance to Train Station) 

Working Hours: 5 days' work with 2 days off (Staggered Working Hours in between 8AM to 11PM - 8 Hours Working with 1 Hour break) 

Employment Type: 12 months contract (renewable/convertible to Permanent based on Performance) 

Salary: RM 3,000 - RM 3,300

Benefits: 

• Paid Leave 
• Hospitalization Leave
• Medical Leave 
• Medical Coverage
• Statutory Contribution
• Paid Training
• Leading to becoming bank's permanent staff (based on performance)
• Performance Bonus

Job Descriptions: 

• Responsible to handle incoming calls from customers and assist them with their inquiries on products and services. 
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. 
• Maintain the accuracy of all data and verify the same for all customer services. 
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way. 
• Frequently attend training to improve knowledge and performance level. 

Job Requirements

• Diploma / Degree in Customer Service Management or any equivalent.
• Minimum 1-year of contact center experience is preferred.
• Excellent command of English and Bahasa Malaysia both spoken and written.
• Ability to handle high call volumes in a fast-paced environment.
• Comfortable working under pressure and managing stressful situations professionally.
• Candidate must be able to attend the interview and starts immediately (in case shortlisted).
• Fresh Graduates are encouraged to apply.
• Fully vaccinated with Covid-19 Vaccination.

Skills