Job Description

Employment Type: 24 Months Renewable Contract (based on performance)

Intake: July 2026

Salary Package:

• Basic Salary: RM 2,500 - 3,400
• Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)
• Language Allowance: RM 350 (If applicable)
• Overtime

Benefits:

• Paid Training
• Medical Claim
• Annual Leave
• Hospitalization Leave
• Medical Leave
• Statutory Contribution (EPF/SOCSO/EIS)

Job Description:

• Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
• Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
• Schedule, assign or act on any required customer follow-up in accordance with the guidelines.
• Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.
• Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.
• Maintain confidentiality and integrity on the organization’s customers data.

Job Requirements

• SPM, Diploma or Bachelor Degree in any field.
• Minimum 1-2 years of customer service experience is required.
• Excellent communication skills in English and Bahasa Melayu, both written and spoken.
• Customer oriented with good listening skills, and computer literate.
• Must be able to work on rotational shifts, including weekends and Public Holidays.
• Fully vaccinated with Covid-19 Vaccination.

Skills