We support continuous learning and provide opportunities for employees to enhance their skills and grow professionally.

Training & Development Opportunities

Intelek Staffing Services Sdn. Bhd.

Welcome to Intelek! We are a team of dedicated professionals who are commited to connecting top talent with leading employers. With years of experience in the industry, we have the expertise and resources to help job seekers find their dream roles and help companies grow by finding the right people to join their team. We work with a variety of industries and take a personalized approach to every search. Thank you for considering us. Please take a look around our page to learn more about our vacancies and how we can help you achieve your career and hiring goals.

About Us

We understand that finding the right job can be a challenging task, and that's why we've designed our page to make your job search easy and straightforward. We are commited to helping you find the right job and advance your career.&nbsp;

Why Choose Us?

Position: Customer Service Executive (Inbound)
Working Location: Sunway Pinnacle, Petaling Jaya
Working Days/ Hours: 5 days work, 2 days off (including weekends and Public Holiday) / Rotational Shifts (Earliest starts at 7 AM, last ends at 1 AM)
Employment Type: 2-Years Renewable Contract (based on performance)
Salary Package:
<ul>
<li>Basic Salary: Range of RM 2,500 to RM 3,700 (based on academic qualification and call center working experience)</li>
<li>Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)</li>
<li>Language Allowance: RM 350 (If applicable)</li>
<li>Overtime</li>
<li>Incentive (Based on performance)</li>
</ul>
Benefits:
<ul>
<li>Paid Training</li>
<li>Medical Insurance Coverage</li>
<li>Annual Leave</li>
<li>Hospitalization Leave</li>
<li>Medical Leave</li>
<li>Statutory Contribution (EPF/SOCSO/EIS)</li>
</ul>
Job Description:
<ul>
<li>Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.</li>
<li>Respond to customers’ queries in a timely, friendly and professional manner through voice channels.</li>
<li>Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.</li>
<li>Schedule, assign or act on any required customer follow-up in accordance with call center guidelines.</li>
<li>Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.</li>
<li>Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.</li>
<li>Maintain confidentiality and integrity on the organization’s customers data. </li>
</ul>

• Handle inbound calls: resolve queries, handle complaints, schedule follow-ups, upsell; protect customer data.
• Paid training, medical cover and EPF/SOCSO/EIS.
• RM2.5k-3.7k + shift &amp; language allowance, OT &amp; incentives; 2-yr renewable, grow!

• Tangani panggilan pelanggan, selesaikan aduan, jalankan susulan dan manfaatkan jualan.  
• Kontrak 2 tahun boleh diperbaharui berdasarkan prestasi.  
• Latihan berbayar, insentif prestasi dan insurans perubatan, peluang berkembang!

Customer Service

Customer Support

Adaptability

Teamwork

Product Knowledge

Call Center Experience

Help Desk Support

Problem Solving

Customer Inquiries

Position: Customer Service Executive (Inbound)
Working Location: Sunway Pinnacle, Petaling Jaya
Working Days/ Hours: 5 days work, 2 days off (including weekends and Public Holiday) / Rotational Shifts (Earliest starts at 7 AM, last ends at 1 AM)
Employment Type: 2-Years Renewable Contract (based on performance)
Salary Package:



-Basic Salary: Range of RM 2,500 to RM 3,700 (based on academic qualification and call center working experience)


-Shift Allowances: RM 5/day (Morning), RM 15/day ...

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Company Profile

Intelek Staffing Services Sdn. Bhd.