Job Description

Position: Customer Service Executive (Inbound)

Working Location: Sunway Pinnacle, Petaling Jaya

Working Days/ Hours: 5 days work, 2 days off (including weekends and Public Holiday) / Rotational Shifts (Earliest starts at 7 AM, last ends at 1 AM)

Employment Type: 2-Years Renewable Contract (based on performance)

Salary Package:

• Basic Salary: Range of RM 2,500 to RM 3,700 (based on academic qualification and call center working experience)
• Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)
• Language Allowance: RM 350 (If applicable)
• Overtime
• Incentive (Based on performance)

Benefits:

• Paid Training
• Medical Insurance Coverage
• Annual Leave
• Hospitalization Leave
• Medical Leave
• Statutory Contribution (EPF/SOCSO/EIS)

Job Description:

• Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
• Respond to customers’ queries in a timely, friendly and professional manner through voice channels.
• Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
• Schedule, assign or act on any required customer follow-up in accordance with call center guidelines.
• Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.
• Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.
• Maintain confidentiality and integrity on the organization’s customers data. 

Job Requirements

• SPM, Diploma or Bachelor Degree in any field.
• Minimum 1-2 years of contact center experience is required.
• MUST have a good employment record (not a job hopper/non-performer/terminated due to disciplinary issue).
• Excellent communication skills in English and Bahasa Melayu, both written and spoken.
• Customer-oriented with good listening skills, and computer literate.
• Ability and willingness to up-sell and cross-sell during inbound calls.
• Basic knowledge of digital tools and platforms (App, WhatsApp, ChatBOT platforms, etc)
• Must be willing to work on rotational shifts, including weekends and Public Holidays.
• Candidate must be able to attend the interview and start immediately (in case shortlisted).
• Possess own transport is an added advantage.
• Fully vaccinated with Covid-19 Vaccination.

Skills