Job Description

Position: Network Operations Support (L1)

Working Location: Jalan Ampang, Kuala Lumpur

Working Days/ Hours: 24/7 Rotational Shift

Employment Type: 6 Months Contract

Intake: September 2026 onwards

Salary Package: Up to RM 2,500/month + Shift Allowance + Overtime

Job Descriptions:

• Monitor and perform first-level troubleshooting for services and packages managed by MSOC, including Fixed, Broadband, IoT, and Cloud services.
• Assist Level 2 teams with infrastructure upgrades, preventive maintenance, reporting, and project activities.
• Provide first-level support for customers’ Cloud Computing workloads on AWS, with exposure to other Cloud Platforms such as AWS, Azure, and VMware across both public and private cloud environments.
• Work closely with support teams to ensure incidents are properly assigned, followed up, and resolved within the agreed Service Level Agreement (SLA).
• Provide customers with regular and timely progress updates on reported incidents and service-related issues.
• Work flexibly in a 24/7 rotational shift environment to ensure continuous monitoring and support for customers.

Job Requirements

• Diploma/Degree in Computer Science, Information Technology, Networking, Telecommunications, or any related field.
• Minimum 1-2 years of experience in handling networking concepts, troubleshooting, and network infrastructure.
• Familiarity with network equipment such as routers, switches, firewalls, SD-WAN, or cybersecurity solutions will be an added advantage.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills in English and Bahasa Melayu, both written and spoken.
• Able to work independently as well as collaboratively with different support teams.
• Willing to work in a 24/7 rotational shift environment.

Only shortlisted candidates will be notified. 

Skills