AI-generated summary
- Triage seller enquiries via Email, Ding-Talk, WhatsApp and calls; resolve AWB, courier and pick-up issues.
- Coordinate with Sellers, Stations and Ops across campaigns and holidays.
- Own escalations, report daily and improve seller ops!
Job Description
- Handle both basic and complex enquiries via Email, Ding-Talk, WhatsApp, and Calls.
- Resolve escalations from Sellers and Stations within the required timeframes.
- Communicate any changes from the FM Pickup Team, such as timing, routes, or holidays, to Sellers and Stations.
- Coordinate with PSC, Key Account Managers, and MP Logs Team regarding working hours during special periods (e.g., MCO, EMCO, campaigns, holidays).
- Conduct surveys in advance with Sellers and Stations for upcoming campaigns and holidays.
- Address complaints and issues raised by couriers and the FM Pickup team, ensuring timely resolutions.
- Ensure Sellers' expectations are met, especially when arranging additional pick-ups.
- Monitor daily backlogs (OTC and DOP) and push for necessary actions to clear them.
- Track and address AWB issues by communicating with the Sort Team, and provide daily reports to management.
Job Requirements
- Diploma in Logistics, Business Management, or any other related field.
- Minimum 1 to 2 years of experience in customer service is a MUST.
- Strong analytical and problem-solving skills.
- Good communication and writing skills, especially in English.
- Proficiency in MS Excel, MS Office, and MS PowerPoint.
- Ability to manage tight deadlines and projects.
- Work independently and collaborate with various stakeholders.
- Must have own transport and be able to travel within the designated area.
Skills
Logistics Management
Customer Service
Warehouse Management
Microsoft Excel
Microsoft PowerPoint
Microsoft Office
Communication
Management
Project Coordination
Progress Reporting
Company Benefits
Training & Development Opportunities
We support continuous learning and provide opportunities for employees to enhance their skills and grow professionally.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Senior Executive
Job Specialisation
Company Profile
Intelek Staffing Services Sdn. Bhd.
Welcome to Intelek! We are a team of dedicated professionals who are commited to connecting top talent with leading employers. With years of experience in the industry, we have the expertise and resources to help job seekers find their dream roles and help companies grow by finding the right people to join their team. We work with a variety of industries and take a personalized approach to every search. Thank you for...