Job Description

•  Support Manager to achieve business objectives
•  Process claims and issue invoice as per approved guidelines and procedures accurately, timely and completely
•  Understanding and trouble shoot Claims & Billings related queries
•  Initiate & implement continuous improvement effort within support areas
•  Ensure data integrity and accuracy
•  Maintain good collaboration across Business Lines and Functions
•  Support Manager in special projects/adhoc task
•  Achieve various KPIs measuring performance indicated above
•  Any other duties within the Claims & Billings department, as assigned

Job Requirements

Required Skills and Knowledge 

•  Positive customer service attitude
•  General appreciation of automation and other tools including BiGGeR, NewCase, SFDC etc
•  Proficient in MS office (Word, Excel, PowerPoint, Outlook)
•  Basic data analysis knowledge using Microsoft Excel e.g., Pivot, Vlookup is preferred

Required Competencies 

•  Meticulous, independent and analytical
•  Good interpersonal, communication and problem-solving skills
•  Good team player
•  Self-initiated with strong commitment to meet deadlines
•  Excellent self-management
•  Decision Quality
•  Motivating Others
•  Business Acumen

Required Work Experience

•  At least 1 year of working experience in handling claims and billing in client-facing function
•  Fresh graduate is encouraged to apply
•  Experience in multicultural, multi-tasking & shared services environment would be advantageous
•  Experience within the considered geographical territory (optional)

Required Qualifications

•  Degree or Diploma in accountancy, business or equivalent

Required Languages

•  Excellent written and spoken English

Travel / Rotation Requirements

•  No travel required
•  May be required to work in different time zone depending on the country/region supported

Skills