Job Description

Job Title: Sales Support Administrator
Department: Sales
Location: Damansara Uptown, Petaling Jaya
Reports To: Business Development Manager

Job Summary:

We are seeking a detail-oriented and proactive Sales Support Administrator to join our team in the office furniture industry. This role is responsible for providing administrative and operational support to the sales team, ensuring smooth coordination between internal departments and external clients. A Sales Support Specialist assists the sales team with administrative tasks, ensuring smooth operations and supporting client interactions. They may handle tasks like lead generation, database maintenance, order processing, and customer communication. The role also involves tracking sales data, reporting on performance, and potentially coordinating with other departments. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and have the ability to multitask and prioritize effectively.

Key Responsibilities:

• Serve as a point of contact for sales representatives, clients, and internal departments.
• Prepare quotations, sales proposals, order confirmations and assist in preparing tender documentation.
• Manage and process sales orders in coordination with procurement and logistics teams.
• Track orders and ensure timely delivery of products to clients.
• Maintain accurate records of customer accounts, transactions, and communications in CRM systems.
• Assist in the preparation of weekly sales reports.
• Respond promptly to customer inquiries, resolving issues and escalating when necessary.
• Coordinate with the production and warehouse teams to ensure inventory availability and lead time management.
• Support the sales team with calendar management, courier arrangements, and meeting scheduling.
• Monitor and maintain office furniture catalogs, sample and pricing.
   

Job Requirements

Requirements:

• Qualification : Sijil Pelajaran Malaysia (SPM,   
• Diploma or Degree in Sales & Marketing/ Business Studies/ Administration/ Economics, or a related field
• Minimum 2 years of experience in a sales administration or support role, preferably within the office furniture, cabinet, furniture, or home living solutions Industry
• Fresh graduates are welcome to apply
• Proven experience in a sales support, administrative, or customer service role (experience in office furniture or similar industry is a plus).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• High attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with sales processes and customer lifecycle management.
   

Skills