AI-generated summary
- Process customer POs in ERP; manage order entry, changes, master data, shipments, billing and returns.
- Support regional supply chain, liaising with factory, 3rd-party warehouses, logistics and customs.
- Grow ERP, trade and cross-functional skills!
Job Description
- Receive purchase orders from customers via email/fax or downloaded from customer portal and order entry into company ERP system, provide order acknowledgement and manage order changes upon customer request.
- Ensure accurate and timely entry of customer orders into ERP system.
- Manage and maintain vendors, customers master data and product master data in the system.
- Work closely with the production and operations team to provide customers with timely updates, ensure orders are shipped in correct shipping terms, approved sample request is followed through, on time submission of quality reports, manage customer returns (if any), COO documentation and feedback complaints to the respective stakeholders.
- Act as a facilitator between factory logistics team and logistics provider on shipments clearance matters and if needed, to deal directly with the customs authority.
- Main contact to 3rd party warehouse pertaining to incoming shipment, checking inventory accuracy, shipping arrangements and coordination of value-added work if required.
- Notify and arrange deliveries to customers in accordance to their order request.
- On time billing to customers once orders have departed from the factory or any other designated pick up locations instructed by the Operations team.
- Support checking the accuracy of goods purchased, logistics and warehouse charges before invoices are processed into the ERP system.
- Work closely with the finance team on payments, collections, and other expenditures.
- Provide billing aging reports to customers on a monthly basis.
- Record and process customer complaints, provide feedback and support to the related stakeholders.
- Generate timely reports.
- Ensure daily work is carried out in accordance with the company policy.
- Support company yearly financial audit and any other adhoc assignments assigned by the management.
Job Requirements
-Business English
-Familiar with Incoterms
-Previously involved in logistics/shipping
-Previous experience using ERP system (Oracle) or customer service experience in related field
-Microsoft Excel skills
-Multi tasking and can work in a fast-paced environment.
Skills
Company Benefits
Celebrations
We are an exciting bunch. We celebrate employee birthdays every month. We're also really festive so that's CNY, Raya, Deepavali Christmas too! FOOD!
Working Hours
We work from 9am - 6pm from Monday to Friday. Weekends are for relaxing, hanging out, cooking with friends and family. Who even works on a Saturday?
International Exposure
Work travel happens often as we also have offices around the globe. Our colleagues from France often visit with tasty snacks and gifts.
Unlimited coffee & snacks
Yup, you read that right. We've got a coffee maker in our pantries, along with other beverages and snacks to keep those hunger pangs at ease.
FUN FRIDAYS!
What better way to end your week with a fun session of badminton & bowling? Fun Fridays are implemented for no other reason but to have FUN on FRIDAY!
Annual Bonus
Who doesn't love being rewarded for a year's worth of hard work? Bonuses are given out after appraisals and if the business booms, so do our bonuses!
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Company Profile
