Job Description

We are seeking a motivated and detail-oriented Delivery Assistant Manager to join our software engineering team. The ideal candidate will play a crucial role in supporting the Delivery Manager to ensure the smooth execution of software delivery projects, maintaining high standards of service and efficiency.

What you’ll do:-

• Support Delivery Operations: Assist in managing daily delivery operations, ensuring timely and accurate delivery of software products and updates.
• Team Coordination: Work closely with the software engineering team to coordinate tasks, manage schedules, and ensure project milestones are met.
• Client Communication: Act as a liaison between clients and the delivery team, addressing client inquiries and resolving delivery-related issues promptly. 
• Project Management: Assist in planning, executing, and monitoring software delivery projects, ensuring they are completed on time and within budget. 
• Quality Assurance: Collaborate with the QA team to ensure all deliverables meet quality standards and client requirements. 
• Documentation: Maintain accurate project documentation, including project plans, status reports, and client communications.
• Performance Monitoring: Track and analyze delivery metrics, providing insights and recommendations for continuous improvement.
• Problem Solving: Identify and resolve any delivery-related issues, such as delays or technical challenges, in a timely and effective manner.
• Process Improvement: Assist in developing and implementing processes to enhance delivery efficiency and quality.
• Stakeholder Coordination: Collaborate with other departments, such as sales, customer support, and product management, to ensure alignment and successful project outcomes.
• Training and Development: Support the training and development of delivery team members, ensuring they have the necessary skills and knowledge to succeed. 
• Product Support
• Incident Management: Monitor, track, and manage incidents related to product delivery, ensuring quick resolution and minimal impact on customers.
• Problem Management:* Analyze recurring issues and implement long-term solutions to prevent future incidents.
• Automation and Functional Testing:
• Collaborate with the QA team to design and implement automated testing processes to ensure the quality and functionality of software products.
• Conduct functional testing to validate software features and identify any defects or issues.
• Product Validation and Acceptance Testing
• Coordinate acceptance testing with clients and internal stakeholders to ensure the delivered products meet the agreed-upon specifications and requirements.
• Document and report on acceptance testing results, facilitating final approval and product release.

Job Requirements

Qualifications

• 3+ years of experience in Software Delivery and technical project management.
• Worked in an Agile and fast-paced environment.
• Proficiency in stakeholder management, cross-functional teams, and fostering a collaborative environment.
• Proficiency in using task and ticket management tools, such as Clickup, Jira, Freshworks and more.

What sets you apart

• Proven success in implementing and driving product delivery.
• You are interested in building products in an Agile environment: moving quickly, wearing multiple hats, continuously learning.
• You are highly motivated, have a strong sense of ownership, and can drive projects end-to-end.
• You are a strong English communicator, for both technical and non-technical topics.
• You are an active listener and public speaker.

Skills