Job Description

Job Summary

The Cashier is responsible for handling all customer transactions accurately and efficiently while delivering excellent customer service at the station. The role supports daily station operations by contributing to sales growth, revenue generation, customer satisfaction, and compliance with operational and HSE standards.

The Cashier plays a key role in achieving the station's KPIs, particularly in increasing sales volume, ensuring cash handling accuracy, supporting promotional activities, and maintaining high service standards. The Cashier reports directly to the Station Supervisor.

Key Responsibilities and Duties

Increase Sales & Revenue

• Process fuel and non-fuel transactions accurately and efficiently while promoting products to support sales targets and revenue growth. 
• Ensure all transactions are handled securely with minimal discrepancies and according to established Standard Operating Procedures (SOP). 

Improve Customer Acceptance

• Support and execute management-directed promotions and advertising activities as scheduled to drive engagement and meet KPI targets. 

Improve Customer Satisfaction

• Provide friendly, efficient, and professional customer service by handling inquiries, resolving complaints, and escalating issues when necessary to enhance customer satisfaction. 

Improve Project Management

• Ensure smooth and efficient checkout operations while complying with all station procedures, policies, and reporting requirements. 
• Maintain full attendance according to assigned shifts, excellent punctuality, and support audit readiness by adhering to operational standards. 

Improve HSE Compliance

• Comply with all HSE policies and procedures. 
• Actively participate in all required HSE training. 
• Ensure the cashier area and surrounding station environment are kept clean and safe to support strong HSE audit performance. 

Increase Knowledge & Skills

• Work collaboratively with station staff to ensure smooth daily operations. 
• Actively participate in training programs and complete required training hours. 
• Continuously improve product knowledge, customer service skills, and operational efficiency. 

Job Requirements

Qualification

• Minimum SPM or equivalent. 

Work Experience

• Minimum 1 year cashier or retail experience. 

Technical Skills

• Cash handling. 
• Basic handling of POS system. 
• Basic handling of GHL device. 

Soft Skills

• Accuracy. 
• Communication. 
• Customer care. 
• Punctuality. 
• Personal integrity. 
• Teamwork.

Skills