Job Description

Sales & Customer Engagement

• Greet customers, recommend products, and close sales while maintaining friendly service standards.
• Manage the point of sale system and process cash, card, and e-wallet transactions accurately each shift.
• Handle basic after-sales tasks, including exchanges, refunds, and following up on customer enquiries.
• Support store promotions and in-store campaigns by setting up displays and explaining offers to customers.

Administrative Operations

• Prepare daily sales reports and reconcile the cash drawer against POS records before shift end.
• Process supplier invoices, track payments, and file purchase documents in both digital and paper formats.
• Maintain staff rota details and assist the manager with simple rostering and attendance records.
• Keep accurate records of sales, returns, and petty cash using Excel and basic accounting templates.

Inventory & Store Support

• Receive deliveries, check invoices against goods, and update stock sheets promptly.
• Label and shelve merchandise, perform regular stock counts, and flag replenishment needs.
• Coordinate with external couriers and suppliers to resolve missing or damaged items.
• Help keep the store tidy, safe, and compliant with simple retail standards.

Job Requirements

Responsibilities

Sales & Customer Engagement

• Greet customers, recommend products, and close sales while maintaining friendly service standards.
• Manage the point of sale system and process cash, card, and e-wallet transactions accurately each shift.
• Handle basic after-sales tasks, including exchanges, refunds, and following up on customer enquiries.
• Support store promotions and in-store campaigns by setting up displays and explaining offers to customers.

Administrative Operations

• Prepare daily sales reports and reconcile the cash drawer against POS records before shift end.
• Process supplier invoices, track payments, and file purchase documents in both digital and paper formats.
• Maintain staff rota details and assist the manager with simple rostering and attendance records.
• Keep accurate records of sales, returns, and petty cash using Excel and basic accounting templates.

Inventory & Store Support

• Receive deliveries, check invoices against goods, and update stock sheets promptly.
• Label and shelve merchandise, perform regular stock counts, and flag replenishment needs.
• Coordinate with external couriers and suppliers to resolve missing or damaged items.
• Help keep the store tidy, safe, and compliant with simple retail standards.

Requirements

Qualifications & Experience

• Minimum 2 years of retail or sales cum admin experience in a store environment.
• Basic secondary education or equivalent; any retail training or short courses are a plus.
• Proven experience handling cash transactions and preparing simple sales reconciliations.

Hard Skills & Knowledge

• Familiarity with POS systems and e-wallet or card transaction processing.
• Comfortable using MS Excel for basic reporting, and digital filing for invoices and receipts.
• Knowledge of stock counting methods, stock rotation, and basic inventory control processes.

Soft Skills & Qualities

• Clear communicator who can handle customers and suppliers with patience and respect.
• Organised and reliable, able to prioritise front-line sales and back-office tasks across a busy day.
• Problem solver who stays calm under pressure and follows up on outstanding issues until resolved.
• Positive attitude and willingness to learn, with a team-first mindset.

Skills