Job Description

Job Summary: 

Responsible for overseeing daily store operations, supervising staff, ensuring compliance with SOPs, and supporting management in achieving sales and operational targets. 

Key Responsibilities and Duties: 

• Supervise and guide cashier and floor staff in daily operations. 
• Ensure store cleanliness, product availability, and merchandising standards. 
• Handle customer complaints and resolve escalated issues. 
• Conduct daily opening and closing procedures. 
• Monitor sales performance and motivate the team to achieve targets. 
• Verify daily cash reconciliations and prepare reports for management. 
• Conduct stock checks and ensure accuracy of stock levels. 
• Train new staff and conduct regular on-the-job training. 
• Ensure compliance with health, safety, and regulatory requirements. 
• Prepare monthly operational reports for management. 

Job Requirements

 Job Specification:  

•  Diploma in Business, Retail Management, or related field.
•  Minimum 2 years’ experience in retail operations.  
•  Strong leadership and interpersonal skills.  
•  Problem-solving skills and ability to make quick decisions.  

Skills