Job Description

 About the company:

This role is with a world-leading internet and technology company that develops innovative products and services to enhance the quality of life for people worldwide. The company's growth strategy is based on attracting top talent and fostering an outstanding work environment that combines the energy of a start-up with the resources of a global innovation leader.

Responsibilities:

• Manage Employees Lifecyle HR Operations service tasks for assigned countries in APAC, Europe and MEA region, including employee onboarding, off-boarding, internal transfer, benefit operation, global mobility etc, according to HR SSC's working procedure/SOP and given SLA with a high accuracy level
• Process and respond to employee and manager inquiries related to employee life cycle via ticketing system (Service Now and Chatbot) as Level 2 Agent and promote articles available as Self Service – Level 1
• Accumulate standard employee and HR agent FAQ, improve employee experience by providing end to end HR solutions to solve their issues
• Support and assist in other HR-related duties and ad-hoc tasks.

Job Requirements

Requirements:

• Bachelor's degree in Human Resource Administration, Business Administration, or related fields;
• 1-3 years’ HR operations experience in a HR shared service supporting multiple countries are preferred;
• Prior experience using HR systems (e.g Workday) and case management/ticketing tool, ServiceNow;
• Self-driven, conscientious, strong adaptability and fast learner;
• High Customer Service orientation, and strong problem-solving skills
• Detail-oriented and organized
• Ability to communicate bilingually (English & Mandarin) to work with both international stakeholders and China HQ based teammates will be a huge plus point.

Skills