Key Account Manager

iStore iSend

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This job is about managing key client accounts and building strong relationships with them. You might like this job because it involves strategizing on E-Commerce platforms, ensuring clients succeed, and boosting business growth through teamwork and insight!

RM 4000 - RM 7000

Puchong , Selangor

Full-Time

Actively reviewing

Job Description

We are seeking a driven and highly motivated Key Account Management Executive/ Key Account Specialist/ Key Account Manager to oversee our client accounts. In this role, you will cultivate and sustain robust relationships with clients, serve as the primary contact for all key client issues, anticipate client needs, ensure that client targets are achieved, and support their success. As a Client Management Specialist/Executive, you will also be responsible for managing client accounts, implementing campaign strategies, maintaining reports, and monitoring solution approaches.

Key Responsibilities:

Oversee business strategies and direction for the E-Commerce Channel
Possess familiarity with major E-Commerce platforms (Lazada, Shopee, TikTok)
Have a strong understanding of TikTok and live streaming
Guide Key Accounts to fulfill business strategies
Formulate Key Account Plans & Strategies for designated accounts
Effectively implement and execute plans to achieve business goals and KPIs
Manage budgets and maximize ROI through strategic planning
Accountable for meeting annual sales, profit targets, and A&P expenses
Understand market and consumer demands, adapting strategies as needed
Cultivate strong relationships with clients to remain the preferred choice for any initiatives
Lead customer negotiations regarding commercial strategies
Possess platform marketing knowledge to execute advertising campaigns
Have essential knowledge of marketplace seller center operations
Continuously advocate for new initiatives to enhance all SOPs and processes

Job Requirements

Requirements:

Background in account management, retail procurement, or project management specifically within e-commerce advertising is a significant plus
Familiarity with online marketing, merchandising, or campaign planning is beneficial
A bachelor’s degree in E-Commerce, Business Administration, Management, Marketing, or Finance is desirable
Proficient in English, with Mandarin as an additional advantage
At least 2 to 4 years of experience in eCommerce is essential, with a requirement for thorough eCommerce knowledge

Skills

E-Commerce Management

E-Commerce Sales

E-commerce Strategy

Retail Management

Retail Operations

Merchandising

Company Benefits

Flexible Benefit

Flexible benefits covering dental, vision, fitness, mental health support and TCM services to support employees’ holistic health and wellness needs.

Medical Insurance Coverage

Comprehensive medical insurance covering inpatient and outpatient care, including hospitalization, consultations, and prescribed treatments.

Learning & Development

Learning & development support, leadership programs, and strong internal mobility for continuous career growth.

Flexible Hours

Flexible working hours with selectable start times at 8M, 9AM, or 10AM, Monday to Friday, to support your productivity.

Additional Info

Company Activity

Last active - few minutes ago

Experience Level

4 - 7 Years of Experience

Career Level

Senior Executive

Job Specialisation

Business Development

General Sales

Key Account / Relationship Management

Company Profile

iStore iSend

Interested to join a young and ambitious company? Looking to be part of a face-changer for E-commerce in Malaysia? We are a company that cultivates individual growth while maintaining a strong team spirit.Be part of the team that appreciates your energy, enthusiasm and drive. A company that knows the true value are in its employees.Diverse opportunities for personal & career growth in offline and/or online...