Job Description

• Meet with clients to present, discuss, and identify their objectives and goals.
• Determine the best methodology to use, based on the client’s objectives and goals.
• Set up a data crawler for data gathering purposes.
• Perform data cleaning and filter out irrelevant data.
• Code a high volume of data on social media users’ activities.
• Integrate all the categorized data and summarize with actionable insightful information.
• Present gained insights to all levels of client representatives,ranging from C-Suite, C-Level, to Heads of Departments.
• Provide advice as a subject matter expert, based on insights gathered. Intermediate experience in Marketing, PR or Branding is preferred.
• Provide service and consultancy to local and regional clients.
• To plan, evaluate, and improve the efficiency of tools and overall operations processes.
• Function as a key project manager, handling the entire sales to operations handover all through to renewal of Client contract.
• To lead and inspire junior Corporate Insights Analysts in the understanding of analyst workflow: data coding, creating coding instructions, setup up tech campaigns, both standard and brand level campaign setup, exclusions application, using various tools to extract data, report creating & presenting.
• Keeping teammates motivated, resolving conflicts, making hard decisions on behalf of the team and taking responsibility for your decisions.
• Exhibit integrity & build trust among teammates.
• Monitor quality of work & SLA adherence.
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, engaging in healthy conflict, having a mindset to expedite conflict resolution, the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
• Empower teammates to take responsibility for their jobs and goals. 
• Delegate responsibility and expect accountability and engage in regular two-way feedback. 
• Any other relevant duties requested by the Company.

Job Requirements

• Relevant tertiary education qualification. Preferably in the field of Data Science, Analytics, and Social Media/Digital Marketing.
• 3 to 5 years of working experience in a similar industry, fresh graduates are not eligible to apply for this role.
• A background in consumer insights.
• Open to agency/ in-house experience.
• End-to-end research project management.
• Strong data analysis and reporting capabilities.
• Excellent presentation and stakeholder management networking skills.

Skills