Job Description

•  Daily Operations:
• Prepare task list and order sheets for production team. Manage logistics, driver route for daily product delivery. Update production calendar and daily production report. Data entry.
• Issue sales documents, i.e. QT, PR, PO, SO, DO, IV documents. 
• Correspondence:
• Contact customers by phone or email to relay information.
• Handle customer enquiries & complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure issue is resolved.
• Handle emails, phone calls, and other communications, both internal and external.
• Maintains relationships with clients by providing support, information, and guidance.
• Gather feedback from customers or prospects and share with internal team.
• Regularly updating servicing routes. 
• Maintain online webstore and e-commerce channels. 
• Procurement:
• Sourcing & vet new/ potential suppliers to supply raw materials, goods, or services.
• Negotiating with suppliers to get the best prices, payment terms, and delivery schedules.
• Creating, issuing, and tracking PR/ PO based on company needs.
• Working with the production team to avoid running out of ingredients or overstocking.
• Communicate with suppliers to ensure goods arrive on time, in correct quantity and meet quality standards.
• Reviewing supplier invoices, resolving price discrepancies, and coordinating with the Finance department for timely payments.
• Monitor market trends to ensure the company isn't overpaying as commodity prices fluctuate.
• Audit suppliers based on delivery speed, product quality, and price consistency.
• Ensuring all incoming materials have the necessary certifications (i.e. Halal, GMP, HACCP)
• Managing returns if a shipment arrives damaged or fails to meet specifications.
• Update approved supplier’s list and entering data into portal. 
• Office Management:
• Maintain and organize files, documents, and databases.
• Manage office supplies and workers welfare. 
• Oversee daily operations and ensure the smooth functioning of the workplace.
• Provide administrative support to management or other team members as needed.
• Perform other ad-hoc tasks as needed.

Job Requirements

• Has good IT skills, proficiency in MS Office (Word, Excel), accounting software SQL (is a bonus).
• Possess strong verbal & written communication skills in English and Bahasa Malaysia.
• Possess strong mathematical skills/ knowledge of basic accounting principles and practices.
• Strong organizational and time management skills, attention to detail and accuracy in data entry.
• Fast learner, possess good teamwork and able to work under pressure. 
• Relationship management skills and openness to feedback.

Skills