Customer Service Trainer @ Bangsar
J&T EXPRESS (MALAYSIA) SDN BHD
Job Description
- Develop relevant training, implementing and maintaining strategies with results.
- Developing and maintaining training materials including lesson plans, group activities, the method for instructions, presentations, role-plays and assessments.
- Documenting and maintaining a records of data of the Customer Services Representative under training.
- Research and analyze new trends, tools, and industry best practices for Learning and Development.
- Provide training expertise to onboard new team members and leveraging development programs for a constructive development.
- Arrange a training resources and select an appropriate external training supplier resources in a timely manner.
- Collecting relevant information and setting goals accordingly.
- Communicate and consults with others trainer,managers and leadership.
- Coordinate and monitor enrolment, schedules, budgets and equipment.
Job Requirements
- Candidate must possess at least SPM/ Diploma/ Degree in any field.
- At least 1 year of working experience as a trainer, corporate training specialist, or related position.
- Experience in Call Center background would be added advantange.
- Excellent computer proficiency (MS Office – Word, Excel, Outlook and PowerPoint), and instructional software.
- Creative ability & writing proficiency.
- Strong project management skills with the ability to supervise multiple projects.
Skills
Company Benefits
Snacks & Drinks
Free snacks & drinks are provided
Medical Claims
Covers medical claims to any Clinic under the HealthMetrics Medical Claim.
Accessible to Public Transportation
Near to LRT, Bus as well as KTM station.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Job Specialisation
Education & Teaching, HR Operations (Payroll, Admin, Office Management), HR Strategy / L&D / Performance Management
Company Profile
J&T EXPRESS (MALAYSIA) SDN BHD
J&T Express is a global logistics service provider with leading express delivery businesses in Southeast Asia and China, the largest and fastest-growing market in the world. Founded in 2015, J&T Express network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.
Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.
As a leading express delivery service provider in Southeast Asia and China, J&T Express serves the largest and fastest-growing consumer and e-commerce markets and has expanded its global footprint in the Middle East, Africa and Latin America.
We partner with the world's leading e-commerce, social media and live streaming platforms, to provide efficient and safe services for a pleasant experience, J&T Express' extensive logistics network connects brands with their global consumers.
We enhance and broaden our services. We strive to unlock our potential and bring ourselves forward in the industry. It is with great confidence J&T Express has chosen the right trade in Malaysia delivering a sustainable performance as we navigate closer towards fulfilling our ambition in becoming one of Southeast Asia's transit hub.
Customer Service Trainer @ Bangsar
Undisclosed
Bangsar
Full-Time
This job is no longer available