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This job is all about helping people with their tech issues, both in-person and online. You might like this job because you enjoy solving problems, setting up computers, and making sure everything runs smoothly for customers.
Undisclosed
Kepong Baru, Kuala Lumpur
Full-Time
Job Description
- Provide onsite and remote IT support to customers
- Setup, troubleshoot, and maintain:
- PCs & laptops
- Servers & NAS
- Network devices (router, switch, WiFi)
- Printers & peripheral devices
- Assist in server, network, and VPN configuration
- Support cloud and VPS connectivity troubleshooting
- Perform system installation, migration, and basic maintenance
- Monitor and follow up customer support cases
- Prepare simple documentation and update job status
Job Requirements
- Diploma / Degree in IT, Computer Science, Networking, or related field
- Basic knowledge in:
- Windows OS
- Networking & TCP/IP
- Router / Switch / WiFi setup
- Remote desktop & remote support tools
- Willing to travel for onsite customer support
- Responsible, responsive, and willing to learn
- Good communication and teamwork skills
- Have at least two (2) years of working experience in the related field
⭐ Added Advantages
- Knowledge in VPN, firewall, or Microsoft 365
- Experience in customer support or field support
- Possess own transport and valid driving license
Skills
Company Benefits
Growth & Learning
• Real project exposure (not just training) • Learn AutoCount, ABSS , ERP, Cloud & e-Invoice systems
Rewards
• Performance-based incentives • Annual bonus & salary increment • Company trips Reward
Culture
• Supportive and friendly team • Direct learning from experienced seniors • Open communication with management
Workplace Perks
• Coffee & snacks in the office • Comfortable and collaborative working environment
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Senior Executive
Company Profile
