Job Description

• Execute system implementation, including preparation of supporting documentation, on-site setup, and continuous improvement of implementation processes, while working closely with relevant teams.
• Build and maintain strong relationships with clients through regular engagement and support.
• Ensure all support requests are addressed within the agreed SLA timelines by coordinating with internal teams.
• Coordinate and conduct client training sessions (virtual / on-site), including participation in community events and campaigns, as well as attending on-site committee meetings to share system insights and recommend best practices.
• Develop and maintain user guides, FAQs, and training materials to ensure effective system adoption.
• Gather client feedback and escalate enhancement requests to the product team.
• Report technical issues to the tech team, follow up internally, and provide timely updates to clients.
• Perform any additional tasks as assigned, in alignment with the company’s direction.

Job Requirements

• 0–2 years of working experience with a tertiary education qualification. 
• Self-motivated, proactive, and eager to learn, with a positive attitude and ability to work independently and collaboratively in a team environment. 
• Strong analytical and problem-solving skills with good organizational abilities, including handling sensitive information with confidentiality. 
• Excellent communication and interpersonal skills. 
• Comfortable working in a fast-paced startup environment. 
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and Google Workspace (Sheets, Docs, Slides). 
• Proficiency in multiple languages (English, Chinese, and Bahasa Malaysia). 
• Willing to travel and possess own transport. 
• Familiarity with AI tools or being AI-equipped is an added advantage.

Skills