Job Description

A Sales Admin & Receptionist is responsible for front desk operations, customer service, and supporting sales activities to ensure smooth daily studio operations.

1. Front Desk & Customer Service

• Welcome and assist clients in a friendly and professional manner
   
• Handle walk-in inquiries about classes, packages, and studio services
   
• Manage client check-ins and class registrations
   
• Respond to calls, WhatsApp, Instagram, and email inquiries
   
• Provide accurate information about schedules, promotions, and packages
   

2. Sales Support

• Promote Pilates classes, packages, and promotions to clients
   
• Follow up with leads and trial class customers
   
• Assist clients with package purchases and renewals
   
• Achieve monthly sales targets set by management
   
• Maintain good relationships with existing clients to encourage retention
   

3. Administrative Duties

• Manage booking systems and update class schedules
   
• Record daily sales and client attendance
   
• Maintain and update customer database
   
• Prepare daily reports for management
   
• Assist with membership tracking and package validity
   

4. Studio Operations

• Ensure reception area is clean and organized
   
• Prepare class attendance sheets before sessions
   
• Coordinate with instructors regarding class attendance
   
• Assist with studio opening and closing procedures
   
• Ensure clients follow studio rules and policies

Job Requirements

• Minimum SPM / Diploma in Business, Administration, Marketing, or related field
   
• 1–2 years experience in sales, customer service, or receptionist role (fitness/wellness industry preferred)
   
• Good communication skills in English and Bahasa Malaysia (Mandarin is a plus)
   
• Friendly, presentable, and customer-oriented personality
   
• Basic computer skills (Microsoft Office, booking systems, WhatsApp Business)
   
• Able to work weekends and public holidays when required
   
• Strong organizational and multitasking skills

Skills