Job Description

A Sales Admin & Receptionist is responsible for front desk operations, customer service, and supporting sales activities to ensure smooth daily studio operations.

Front Desk & Customer Service

• Welcome and assist clients in a friendly and professional manner
• Handle walk-in inquiries about classes, packages, and studio services
• Manage client check-ins and class registrations
• Respond to calls, WhatsApp, Instagram, and email inquiries
• Provide accurate information about schedules, promotions, and packages

Sales Support

• Promote Pilates classes, packages, and promotions to clients
• Follow up with leads and trial class customers
• Assist clients with package purchases and renewals
• Achieve monthly sales targets set by management
• Maintain good relationships with existing clients to encourage retention

Administrative Duties

• Manage booking systems and update class schedules
• Record daily sales and client attendance
• Maintain and update customer database
• Prepare daily reports for management
• Assist with membership tracking and package validity

 Studio Operations

• Ensure reception area is clean and organized
• Prepare class attendance sheets before sessions
• Coordinate with instructors regarding class attendance
• Assist with studio opening and closing procedures
• Ensure clients follow studio rules and policies

Job Requirements

• Minimum SPM / Diploma in Business, Administration, Marketing, or related field
• 1–2 years experience in sales, customer service, or receptionist role (fitness/wellness industry preferred)
• Good communication skills in English and Bahasa Malaysia (Mandarin is a plus)
• Friendly, presentable, and customer-oriented personality
• Basic computer skills (Microsoft Office, booking systems, WhatsApp Business)
• Able to work weekends and public holidays when required
• Strong organizational and multitasking skills
• Only open for Female 

Skills