Job Description

Location: Line Pilates Kota Damansara

Easy access by MRT, beside Nexis Mall

2 Position

Morning Shift : 7:30 AM - 4 PM

Afternoon Shift : 1 PM - 9 PM

Sales & Enquiry Handling

• Handle all walk-in, WhatsApp, phone and social media enquiries.
• Explain packages, trials, promos and class formats clearly.
• Convert enquiries into bookings and paid packages.
• Follow up with leads who did not confirm.
   

Booking & Class Management

• Manage daily bookings, reschedules and cancellations.
• Check class capacity and minimum pax before confirming.
• Coordinate with instructors on schedule changes.
• Update booking system accurately (no double booking, no missing names).
   

Customer Administration

• Register new members and update member profiles.
• Track package balance, expiry dates and attendance.
• Prepare and send confirmations, reminders and updates to clients.
   

Payment & Basic Sales Admin

• Issue invoices / receipts.
• Record payments and package sales.
• Support simple daily sales reports for management.
   

Promo & Studio Support

• Assist in promoting ongoing offers and campaigns.
• Help prepare simple posters / captions (if needed)
• Maintain front desk professionalism and studio image.
   

Internal Coordination

• Communicate clearly with instructors and management.
• Escalate customer issues or special requests properly.

Job Requirements

Experience & Skills

• Experience in sales admin, front desk or customer service (fitness / studio / hospitality is a strong advantage). 
• Comfortable using booking systems, Google Sheets / Excel and WhatsApp.
• Able to explain pricing and packages confidently.
• Good Malay and English (spoken & written). Basic Mandarin is a plus.
• Detail-oriented, organised and sales-driven.
• Able to multitask in a fast-paced environment.

Fast Respon email to

jhmy.one@gmail.com

Skills