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This job is as an E-Commerce Operations Executive at JC Print & Office in Shah Alam. You might like this job because you’ll play a key role in ensuring smooth online shopping experiences while managing orders, customer support, and returns!
Job Description
Who We Are
We’re JC Print & Office Sdn Bhd, a fast-paced and creative company based in Shah Alam that specializes in printing, design, e-commerce, and office supplies.
We help brands and businesses bring their thoughts to life — from marketing materials to full-fledged branding solutions. Now, we’re looking for a detail-oriented E-Commerce Operations Executive to join our energetic team and grow together with us!
The E-Commerce Operations Executive is responsible for managing daily e-commerce operational activities, including back-to-back purchasing, customer service support, and return & refund handling. This role ensures smooth order fulfillment, accurate purchasing coordination, and excellent customer experience across all e-commerce platforms
What You’ll Do
- Handle back-to-back purchasing by placing orders with suppliers based on confirmed customer orders.
- Provide customer service support by responding to inquiries and resolving order-related issues on e-commerce platforms.
- Manage return and refund requests, including coordinating returned parcels and processing refunds accordingly.
- Monitor order fulfillment, shipment status, and coordinate with suppliers, warehouse, and couriers to ensure timely delivery.
- Maintain accurate records for orders, purchases, and return or refund cases.
- Collaborate closely with production and warehouse, to ensure artwork meets customer requirements and printing specifications..
- Manage multiple design and production tasks efficiently while maintaining high-quality output and meeting deadlines.
Job Requirements
Candidate must possess at least SPM / Diploma in any field
- Excellent management skills and ability to handle multiple deadlines.
- Good communication skills and able to work independently.
- Fresh graduates are welcome — training will be provided!
- Basic experience in e-commerce operations or customer service is an advantage.
- Detail-oriented, responsible, and able to handle multiple tasks efficiently.
- 1+ year experience preferred (fresh grads with portfolios welcome!)
What You’ll Get
- Basic Salary + Commission
- Career growth and promotion opportunities
- Fun, supportive, and creative working environment
- Printing industrial knowledge
Skills
Company Benefits
Pantry with Coffee
Feeling tired? Need something to feed your brain? We got you covered with a stocked up pantry and unlimited coffee to boost up your day!
Healthy Company Culture
We value our employees, fosters a positive work environment, and promotes growth and development.
Medical Claim
Your health is important. Medical cards and medical claims are available to cover your health expenses.
Grab the deal
All staff are eligible for special staff discount, even if you are on probation.
Gathering
Have fun working with a bunch of young and fun people who love sharing, learning, and connecting with each other.
Additional Info
Company Profile
