Responsibilities

• provide support to customer for all products and perform troubleshooting on all field inquiries to assure optimal levels of customer satisfaction and customer service
• practical support and solution-oriented consulting for Beckhoff customers via remote maintenance and on site
• resolve customer issues in a timely manner to keep downtime to a minimum
• support our customers who have hardware and software issues in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms
• monitor all assigned cases for customer support and update all activities on company tracking system
• manage all customer issues and, if required, escalate them to required departments
• develop and disseminate technical user documentation for products
• handle detailed technical queries in cooperation with product management and development
• maintain accurate customer documents and prepare reports for all issues and resolutions
• develop machine programs according to customer specifications in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms
• offer standard and custom training to provide support for Beckhoff products and customer solution.
• document and record all service, support, and project activities
• programming support for our customers’ applications in high-level languages (C#, C++, .NET, Visual Basic) on a PC-based platform
• this role requires travel 70% of the time

Qualifications

• bachelor’s degree in Industrial Automation/Electronics & Electrical Engineering (or IT)
• profound knowledge of PC technology, fieldbus systems, software
• 0–3 years of experience in industrial automation system integration
• recent graduates are encouraged to apply
• knowledge of IEC 61131-3 programming languages is a plus
• knowledge of object-oriented extensions, C#, C++, Python, and Objective-C programming is a plus
• knowledge of electrical schematics is a plus
• is customer and service-oriented
• a team player with communication skills
• understanding of PLCs, motion controllers, robotics, distributed I/O, fieldbus systems (EtherCAT) and HMI technology
• strong analytical and reasoning skills which help you to collaborate in a fast-paced, action-oriented team
• ability to work in a high stress environment while maintaining professionalism
• excellent written and oral communication skills with the ability to present to customers, the company as a whole, and/or at departmental meetings in English
• ability to work in a fast-paced environment, multi-task, and work cross-functionally