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<div><p>Responsibilities</p><ul><li>provide support to customer for all products and perform troubleshooting on all field inquiries to assure optimal levels of customer satisfaction and customer service</li><li>practical support and solution-oriented consulting for Beckhoff customers via remote maintenance and on site</li><li>resolve customer issues in a timely manner to keep downtime to a minimum</li><li>support our customers who have hardware and software issues in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms</li><li>monitor all assigned cases for customer support and update all activities on company tracking system </li><li>manage all customer issues and, if required, escalate them to required departments</li><li>develop and disseminate technical user documentation for products</li><li>handle detailed technical queries in cooperation with product management and development</li><li>maintain accurate customer documents and prepare reports for all issues and resolutions</li><li>develop machine programs according to customer specifications in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms</li><li>offer standard and custom training to provide support for Beckhoff products and customer solution.</li><li>document and record all service, support, and project activities</li><li>programming support for our customers’ applications in high-level languages (C#, C++, .NET, Visual Basic) on a PC-based platform</li><li> this role requires travel 70% of the time</li></ul>
<p>Qualifications</p><ul><li>bachelor’s degree in Industrial Automation/Electronics & Electrical Engineering (or IT)</li><li>profound knowledge of PC technology, fieldbus systems, software</li><li>0–3 years of experience in industrial automation system integration </li><li>recent graduates are encouraged to apply</li><li>knowledge of IEC 61131-3 programming languages is a plus</li><li>knowledge of object-oriented extensions, C#, C++, Python, and Objective-C programming is a plus</li><li>knowledge of electrical schematics is a plus</li><li>is customer and service-oriented</li><li>a team player with communication skills</li><li>understanding of PLCs, motion controllers, robotics, distributed I/O, fieldbus systems (EtherCAT) and HMI technology</li><li>strong analytical and reasoning skills which help you to collaborate in a fast-paced, action-oriented team</li><li>ability to work in a high stress environment while maintaining professionalism</li><li>excellent written and oral communication skills with the ability to present to customers, the company as a whole, and/or at departmental meetings in English</li><li> ability to work in a fast-paced environment, multi-task, and work cross-functionally</li></ul>
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Responsibilities

-provide support to customer for all products and perform troubleshooting on all field inquiries to assure optimal levels of customer satisfaction and customer service

-practical support and solution-oriented consulting for Beckhoff customers via remote maintenance and on site

-resolve customer issues in a timely manner to keep downtime to a minimum

-support our customers who have hardware and software issues in the following languages: C++, Visual Basic, IEC 6113...

Customer Service Engineer

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Company Profile

Beckhoff Automation GmbH