Customer Service Engineer

Beckhoff Automation GmbH

Job Description

Responsibilities

  • provide support to customer for all products and perform troubleshooting on all field inquiries to assure optimal levels of customer satisfaction and customer service
  • practical support and solution-oriented consulting for Beckhoff customers via remote maintenance and on site
  • resolve customer issues in a timely manner to keep downtime to a minimum
  • support our customers who have hardware and software issues in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms
  • monitor all assigned cases for customer support and update all activities on company tracking system
  • manage all customer issues and, if required, escalate them to required departments
  • develop and disseminate technical user documentation for products
  • handle detailed technical queries in cooperation with product management and development
  • maintain accurate customer documents and prepare reports for all issues and resolutions
  • develop machine programs according to customer specifications in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms
  • offer standard and custom training to provide support for Beckhoff products and customer solution.
  • document and record all service, support, and project activities
  • programming support for our customers’ applications in high-level languages (C#, C++, .NET, Visual Basic) on a PC-based platform
  • this role requires travel 70% of the time

Qualifications

  • bachelor’s degree in Industrial Automation/Electronics & Electrical Engineering (or IT)
  • profound knowledge of PC technology, fieldbus systems, software
  • 0–3 years of experience in industrial automation system integration
  • recent graduates are encouraged to apply
  • knowledge of IEC 61131-3 programming languages is a plus
  • knowledge of object-oriented extensions, C#, C++, Python, and Objective-C programming is a plus
  • knowledge of electrical schematics is a plus
  • is customer and service-oriented
  • a team player with communication skills
  • understanding of PLCs, motion controllers, robotics, distributed I/O, fieldbus systems (EtherCAT) and HMI technology
  • strong analytical and reasoning skills which help you to collaborate in a fast-paced, action-oriented team
  • ability to work in a high stress environment while maintaining professionalism
  • excellent written and oral communication skills with the ability to present to customers, the company as a whole, and/or at departmental meetings in English
  • ability to work in a fast-paced environment, multi-task, and work cross-functionally
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Job Requirements

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Additional Info

Company Activity

Last active - few days ago

Job Specialisation

Electrical Engineering, Environmental Engineering, Oil & Gas Engineering


RM 12.5K - RM 16.7K

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Full-Time

This job is no longer available