Job Description

• Perform Corrective Maintenance Work - day to day on-site technical support and fault management for operator - ZTE/Huawei network products and services, including but not limited to Node-B, IPRAN, Rectifier, Transmission NE, troubleshooting for network traffic availability, ability to interpret test result, advise customers on site issue and etc.
• Interface with customers to expedite service recovery, as well as to communicate resolution to customers.
• As 1st level support to NOC for all technical resolution on corrective/preventive maintenance.
• Responsible for problem/incident management, tracking of all issues, escalation, and reporting.

• Candidate must possess at least a Diploma/Degree in Computer Science/Telecommunication Engineering/Information Technology or its equivalent (Engineer Position)
• Candidate with years of telecommunication experience but with no academic qualification will also be considered to apply.
• Fresh graduates with good academic result are also encourage to apply
• Have a strong passion in IP, transmission/access/core networking, as well as have the drive and energy to pursue a career in this field
• Have good interpersonal and communication skills
• Possess analytical skills and detail oriented
• Good follow up skills and positive working attitude
• Ability to prioritize task with effective time management
• Someone is customer and service oriented
• A self-starter who is able to work independently, as well as in a team
• Required language(s): Bahasa Malaysia, English
• CIDB & WAH (MAX/IRATEC) is a must.
• TMNIOSH certificate is an added advantage
• Able to work in 24 by 7 shift environment.

Job Requirements