jobmajestic.com

Responsibilities:&nbsp; <ul>&nbsp; <li>Provide continuous technical support via telephone and email related to the product. &nbsp;</li>&nbsp; <li>Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problems. &nbsp;</li>&nbsp; <li>Identify the level of technical knowledge and adjust technical communications to solve customer's problem. &nbsp;</li>&nbsp; <li>Conducting basic probing to determine the next action for any software related to enquiries. &nbsp;</li>&nbsp; <li>Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. &nbsp;</li>&nbsp; <li>To exceed customers expectation in terms of customer service &amp; accurate information. &nbsp;</li>&nbsp; <li>Work in a team to achieve the required KPI elements and SLA. &nbsp; Benefits:</li>&nbsp; <li>5 working days in a week. &nbsp;</li>&nbsp; <li>EPF &amp; SOCSO. &nbsp;</li>&nbsp; <li>Sick leave. &nbsp;</li>&nbsp; <li>Annual leave. &nbsp;</li>&nbsp; <li>Quarterly staff recognition and appreciation. &nbsp;</li>&nbsp; <li>Nice Working Environment. &nbsp;</li>&nbsp; <li>Fun Filled Environment with Events and Activities/Team Outing. &nbsp;</li>&nbsp; <li>Career Path: Executive &gt; Senior Executive &gt; Specialist &gt; Team Leader &gt; Assistant Manager &gt; Manager &nbsp;</li>&nbsp; </ul>

Responsibilities: 
 


-Provide continuous technical support via telephone and email related to the product.   


-Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problems.   


-Identify the level of technical knowledge and adjust technical communications to solve customer's problem.   


-Conducting basic probing to determine the next action for any software related to enquiries.   


-Handling all inb...

Customer Service Executive

jobmajestic.com

Company Profile

Ellwood Consulting