Customer Service Executive

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AI-generated summary

  • Handle POs, process orders, track production and update E-Schedule to meet delivery.
  • Coordinate across Production, Traffic, Material Planning & BD on forecasts, samples & shipments.
  • Be customer contact; cut stock; run local+overseas shipments!

RM 2000 - RM 2600

- MY Bayan Lepas, Penang

Job Description

     
  • Receive Purchasing Order (PO) of existing Products / Models.
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  • Process sales order & follow-up with Production on progress of order until delivery to customers on the set deadlines.
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  • Coordinate with Traffic Department for shipment to customers.
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  • Provide timely information for Material Planning to ensure delivery to customer on the set deadline.
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  • Prepare accurate and timely information in E-Schedule in order to ensure effective operation of delivery and logistic.
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  • Prepare a clear and accurate master copy of work order in accordance to the description of customer specification.
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  • Coordinate delivery of samples to customer upon request from BD Manager.
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  • Audit Finished Goods Store on the actual quantity storage of finished goods when necessary.
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  • Knowledge of up-to-date the location of each item and balance quantity.
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  • Respond to customer for non-moving stock, and for the disagreeable storage with the intention to reduce the stock level.
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  • Process sales order according to customer requirement and stock balance.
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  • Arrange with transport for oversea shipment.
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  • Liaise with customer constantly for forecast for production planning and capacity.
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  • Consistently update customer on the delivery schedule.
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  • Prompt response to customer enquiry or complaint.
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Job Requirements

Requirements:
     
  • Diploma or higher in any discipline with experience in similar field.
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  • Fresh graduates are encouraged to apply.
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  • Able to communicate in English.
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  • Able to prepare document accurately.
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  • Able to do production planning.
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Experience Required: Min 1 Year/s

Additional Info

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