Job Description

Our Client was incorporated is a newly set up company in 2023 and is in a partnership with a local MSC-Status Company which was established in 2002 and is accredited with ISO 9001:2015 and work with over 20 countries on the design and implementation of web applications and other numerous IT Projects. They provide Multi-Level Marketing Solutions, Web Development & Hosting, Software Development and diversified IT Solutions to clients.

Position: Korean Speaking Customer Service/ Admin 
Location: Pavilion @ Damansara Heights KL

RESPONSIBILITIES:

Customer Support:

 

• Handle inquiries from Korean-speaking stakeholders and personnel and Malaysian based personnel via phone, email, and chat.
 

• Coordinate with the technical team to resolve customer issues.
 

• Ensure high customer satisfaction through timely follow-ups and problem resolution.
 

Administrative Tasks:

 

• Manage office tasks like scheduling, filing, and report preparation.
 

• Assist in organizing meetings and maintaining client documentation.
 

• Support sales and technical teams with paperwork and data entry.
 

Translation & Communication:

 

• Translate documents and emails between Korean and English.
 

• Act as a translator for meetings or calls with Korean-speaking stakeholders.
 

Data Management:

 

• Maintain and update client databases.
 

• Prepare customer service reports and track client feedback.
 

Job Requirements

 

• Fluent in Korean (spoken and understanding) and English (spoken & written).
 

• 1-2 years of experience in customer service or admin roles.
 

• Basic IT knowledge preferred.
 

• Proficient in Microsoft Office.
 

• Strong communication and organizational skills.
 

REMUNERATION PACKAGES:
Basic: RM 6,000, negotiable to higher

EPF, SOCSO, EIS