Job Description

Job description
Position Type: Full-time
Working Time: Monday to Friday
Location: Work from home

Brand Catalyser is a Top-Rated Go-To-Market Consulting Firm providing cross-border distribution & cross-cultural marketing solutions. ​

We enable brands to access the global consumer market through providing tailored industry-leading Go-To-Market strategy. ​

The firm is headquartered in Australia, with offices in China, Vietnam, and Malaysia. To date, we have grown from 3 to 40+ employees in less than five years, and our client portfolio has grown from 5 to 150+ including numerous premium brands. From being involved since day one, to scaling up and launching into global markets, we support our clients through varying stages of their brand growth.

About Distribution Consultancy

We offer specialized distribution consultancy to help brands penetrate new markets, addressing challenges in market analysis, omni-channel sales, trade-partner insights, pricing strategies, and business forecasting.

About Marketing Services

We provide full-service marketing solutions for brands that are ready to thrive in new markets, including market research, brand positioning, creativity, advertising, digital ads, influencers, public relations, and offline events. We handle everything across countries, from planning to execution.

1. About brand catalyser Malaysia

- Marketing team

- Consulting team

- Employer of record

About our Employer of Record Team:

We recruit for key client roles across distribution, fulfillment, and marketing, handling employment functions such as payroll, compliance, and legal requirements.

About our client :

A global health and nutrition company, our client is dedicated to promoting wellness and supporting whole-family health through their science-backed premium brands. Committed to creating a healthier, happier society and planet, the company is currently seeking talent for a role below within their Pet Nutrition and Care (PNC) business segment.

About the role :

Pet Nutrition and Care (PNC) Sales Operation Specialist (Asia)

Role Overview

The Sales Operations Specialist will support the Sales Operations Manager in optimizing workflows and ensuring smooth order processing for PNC Asia customers. The role requires coordinating with internal teams, managing shipping documentation, handling invoicing, and ensuring the accurate processing of sales orders. In addition, the specialist will assist with sales data analysis, attend meetings, and provide customer service to Asia-based distributors.

Reports to: Sales Operation Manager

Key Responsibilities

· Order processing

- Assist with the end-to-end processing of sales orders.

-Track order progress and ensure timely communication with both internal teams (supply chain, logistics) and external stakeholders (customers, distributors)

· Logistics and shipping coordination

- Collaborate with the logistics team in the US and AU to coordinate shipments of pet products to Asia.

- Develop shipping documentation.

- Monitor the shipment status and update customers on any delays or changes.

· Data management and analysis

- Collect and input sales data related to orders, shipments and inventory.

- Assist with analyzing sales trends and identifying any potential issues with product supply or demand in Asia markets.

· Customer service support

- Responding to inquiries about shipment updates, order status and product availability.

· Meeting Support

- Attend meetings with international teams, taking notes and tracking progress on action items.

· Project Assistance

- Assist in ongoing projects aimed at improving sales operations and workflow efficiency.

Job Requirements

Requirements

· Minimum 2 years experience in sales operations and international logistics.

· Strong knowledge of international trade customs and Incoterms.

· Prior experience in customer service and cross-functional collaboration.

· Proficiency in Microsoft Office, particularly Excel and PowerPoint.

· Fluency in both spoken and written Mandarin and English.

Note: We thank all candidates for applying; however only those candidates selected will be contacted.