Job Description

Role Overview:

We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Specialist. The ideal candidate will serve as the link between our marketing initiatives and customer engagement efforts, ensuring seamless communication and exceptional customer experiences.

Key Responsibilities:

• Handle inquiries from customers related to marketing campaigns, promotions, and events through various channels (email, phone, social media, etc.).
• Gather customer insights and feedback on campaigns, advertisements, and promotions, and relay them to the marketing team for improvement.
• Assist in the implementation and execution of marketing initiatives, ensuring customer-facing materials are accurate and timely.
• Maintain and update customer information in the CRM system, ensuring data accuracy and segmentation for marketing efforts.
• Address and resolve customer complaints related to promotional activities in a professional and timely manner.
• Collaborate with the marketing team to create FAQs, email templates, and other customer-facing materials for campaigns.

Job Requirements

Qualifications:

• Diploma / Degree in Marketing, Communications, or a related field.
• Proven experience in customer service, preferably in a marketing-related role.
• Good communication skills in English; Mandarin is a plus.
• Fresh graduates are welcome to apply.
• Adaptable and enjoy working in past paced environment.
• Familiarity with CRM tools and marketing automation platforms is a plus.
• Excellent problem-solving and multitasking abilities.
• Proficient in MS Office and social media management tools.

Skills