Job Description

Responsibilities:

• Provide first-level support to end-users by troubleshooting and resolving software-related issues.
• Assist in the installation, configuration, and maintenance of software applications.
• Document reported issues, resolutions, and updates in the ticketing system.
• Collaborate with the development team to escalate and resolve complex issues.
• Conduct software testing to identify bugs and ensure system functionality.
• Deliver training or user guides to help clients maximize the use of the software.
• Monitor system performance and report any potential risks or downtime.
• Respond to client inquiries and follow up on pending issues to ensure customer satisfaction.

Job Requirements

Requirements:

• Currently pursuing or recently completed a degree/diploma in IT, Computer Science, or related fields.
• Basic knowledge of software troubleshooting and support processes.
• Familiarity with operating systems (e.g., Windows, Linux, or MacOS).
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Eagerness to learn and adapt to new technologies and processes.

Bonus Skills:

• Experience with ticketing systems or support platforms.
• Knowledge of SQL for database queries and troubleshooting.
• Familiarity with enterprise systems or software integrations.
• Understanding of REST APIs and basic coding knowledge for debugging purposes.

Skills