销售客服顾问
AI-generated summary
beta
This job is a Sales Customer Service Consultant. You might like this job because you'll provide multi-platform customer support and engage in data analysis for improving service quality.
RM 2000 - RM 5000
Seri Kembangan
Part-Time
Job Description
- 多平台客户支持：
- 在多个平台（如Facebook、Instagram、WhatsApp和微信）上响应客户咨询和消息。
- 确保沟通及时、准确且专业，维护良好的客户关系。
- 客户需求与问题解决：
- 了解客户需求，提供合适的解决方案。
- 高效处理客户的投诉、咨询和请求，确保客户满意度。
- 电话支持：
- 接听客户来电，提供卓越的客户支持服务。
- 订单处理与交易管理：
- 准确、高效地处理客户订单并管理交易流程。
- 售后支持：
- 提供优质的售后服务，快速解决客户遇到的问题，确保客户满意。
- 数据收集与分析：
- 收集客户反馈与数据，识别趋势并生成可执行的洞察。
- 根据数据分析结果提出改善服务质量和客户体验的建议。
- 新产品开发参与：
- 参与新产品开发，提供以客户为中心的洞察和建议。
- 跨部门协作：
- 与其他部门紧密合作，解决客户问题并提升整体服务质量。
Job Requirements
- 语言能力：
- 精通普通话和英语，并具备工作水平的马来语理解能力。
- 能够与不同语言偏好的客户高效沟通。
- 关键特质：
- 工作勤奋、责任心强，对美容行业充满热情，尤其是护发和护肤产品领域。
- 软技能：
- 拥有优秀的沟通和人际交往能力。
- 具备积极的服务态度，以客户为中心，致力于提供卓越的客户体验。
Skills
Company Benefits
Well Being
Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.
Career progressions
In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.
Monetary Rewards
Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus!
Staff Purchase.
We appreciate our employee's purchase in light of continue supporting our business, hence you get to enjoy Staff Purchase Benefits!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Customer Service, General Sales, Public Relations
Company Profile
Jovias Beauty Sdn Bhd
Founded in Malaysia in 2018, deBalets is dedicated to redefining beauty through elegance, luxury, and self-expression. Specializing in high-quality beauty care products, we bring together contemporary trends and timeless aesthetics to inspire confidence and elevate daily routines. At de Balets, our commitment is to empower individuals with products that enhance natural beauty, offering a blend of sophistication and innovation designed for modern lifestyles. Whether you’re seeking luxurious essentials or transformative beauty solutions, de Balets delivers quality and elegance tailored to every moment.