Job Description

About the Role

JSW Solutions is looking for a motivated and responsible Sales & Customer Service Executive to join our team. You will be responsible for assisting customers, handling enquiries, following up with existing customers, and maintaining good customer relationships.

This role is suitable for candidates who enjoy communicating with people, are customer-oriented, and are willing to learn.

Key Responsibilities

• Check and respond to customer enquiries in a timely manner.
• Follow up with existing customers and maintain good customer relationships.
• Understand customer needs and provide appropriate assistance.
• Handle customer requests and ensure proper follow-up.
• Coordinate with the relevant team to resolve customer enquiries or requests.
• Keep customer information and follow-up records updated.
• Support sales and marketing activities when required.
• Follow company strategies, policies, and guidelines.
  

Benefits

• Flexible working hours.
• Flexible 3-day work schedule.
• Unlimited earning potential.
• Allowance provided.
• EPF & SOCSO.
• Annual Bonus.
• Performance Bonus.
• Commission Payment.
• Company Trip.
• Opportunity for career growth and development.
• Supportive working environment with a strong focus on work-life balance.

Job Requirements

• Strong communication skills in Mandarin and English, both written and spoken, are essential.
• Minimum SPM qualification; fresh graduates are welcome to apply.
• No prior sales experience required — training will be provided.
• Good communication and interpersonal skills.
• Customer-oriented with a positive and responsible attitude.
• Good follow-up and time management skills.
• Able to build and maintain good relationships with customers.
• Responsible, organised, and willing to learn.
• Comfortable working towards targets and business objectives.

Skills