Job Description

We’re looking for a proactive and detail-oriented Business Support & Operations person to join our team!
You’ll be the backbone of our daily operations , helping to keep things organized, efficient, and running smoothly across departments. If you enjoy problem-solving, coordination, and supporting a growing team, this role is for you.

What You’ll Do

• Work closely with the support team to resolve issues quickly and effectively.
• Provide prompt and professional assistance to merchants via chat or phone
• Provide product information/ guidance with account related issues.
• Coordinate between teams to ensure smooth workflow and task completion. 
• Support management in planning schedules, follow-ups, and reporting.
• Handle documentation, record updates, and data management.
• Communicate with customers to ensure satisfaction and collect feedback.
• Help improve processes and contribute ideas for efficiency.

Job Requirements

✅ Who You Are

• Great communicator (written and verbal)
• Responsible, organized, and proactive.
• Able to handle multiple small tasks efficiently. 
• Enjoys helping others and solving problems.
• Basic knowledge of Excel / Google Sheets / CRM tools.
• Fresh grads from Business / Management / Communication fields are welcome.
   

🏆 What You’ll Gain

• Hands-on Experience: Exposure to both customer support and internal operations, giving you a well-rounded skill set across multiple departments.
• Career Growth Opportunities: As we’re a growing company, you’ll have room to grow with us. High performers may take on more responsibility or step into leadership roles.
• Skill Development: Strengthen your communication, multitasking, and problem-solving abilities in a real-world, fast-paced environment.
• Collaborative Culture: Work closely with a supportive, small team where your voice is heard and your contributions matter.
• Work Stability: Full-time role with clear responsibilities and structured hours.
• Purposeful Work:Your role plays a key part in supporting both the internal team and our valued customers, making their experience smoother and more delightful.
   

Skills