Game Customer Service (Thai, Viet, Indo, Mandarin)


AI-generated summary


This job is for a Game Customer Service role in Thai, Vietnamese, Indonesian, and Mandarin-speaking markets. You might like this job because it involves handling customer inquiries through voice calls, chat, and email in a friendly and professional manner. You'll also need to ensure all service level agreements are met.

RM 4000 - RM 4400

KL Sentral NU Tower


Job Description


  • Customer Service (handle VOICE CALL, CHAT & EMAIL - Mandarin Speaking Market)
  • Understand customer enquiries and respond via applicable channels: email, chat, and voice call and ensure they are answered or routed through the appropriate support channel
  • Ensure all SLAs are met accordingly
  • Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner by following processes in place

Job Requirements

  • (MUST be able to READ, WRITE & SPEAK IN designated language as this role will be supporting these speaking Markets).
  • Minimum SPM  is required for this role.
  • Must have 1 year experience in customer service and has gaming experience with Hoyoverse games (Genshin Impact, Honkai)
  • Must be able to work on 24x7 rotating shift
  • This role is WORK FROM OFFICE - KL Sentral NU Tower


Customer Service
Mandarin Chinese
Customer Service Desk

Company Benefits

Career Progression

Growth is not limited to what you applied for but to groom you even further

Training Provided

We ensure that our staff members have the necessary skillset/knowledge to undergo their job

Multicultural Environment

A workplace with talented individuals all around the world.

Great Environment

Awesome working environement alongside great colleagues

KPI Performance

Will always reward those that perform at an optimum level

Additional Info

Company Activity

Last active - 1 week ago

Experience Level

1 - 3 Years of Experience

Career Level

Entry Level

Job Specialisation

Customer Service

Company Profile

KAALI HR SDN. BHD.-logo-image


KAALI HR SDN. BHD. has begun its course in 2021. We are looking to be a leading part of the business-to-consumer entities amongst our clients by providing professional relationship-based services which benefits our employees and the organization.

With proven track records amongst our clients, our business has created a reputation for finding top-notch candidates who will be an asset for the organization. Our portfolio ranges from various industries such as BPO, Banking and Finance, Shared Services, Call Centers, IT Industries, Courier Companies, Hospitality, Food Industries and many more. Contact us today to land your dream job in no time.


Game Customer Service (Thai, Viet, Indo, Mandarin)


RM 4000 - RM 4400

KL Sentral NU Tower