Game Customer Service (Thai, Viet, Indo, Mandarin)
KAALI HR SDN. BHD.
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This job is for a Game Customer Service role in Thai, Vietnamese, Indonesian, and Mandarin-speaking markets. You might like this job because it involves handling customer inquiries through voice calls, chat, and email in a friendly and professional manner. You'll also need to ensure all service level agreements are met.
RM 4000 - RM 4400
KL Sentral NU Tower
Full-Time
Job Description
- Customer Service (handle VOICE CALL, CHAT & EMAIL - Mandarin Speaking Market)
- Understand customer enquiries and respond via applicable channels: email, chat, and voice call and ensure they are answered or routed through the appropriate support channel
- Ensure all SLAs are met accordingly
- Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner by following processes in place
Job Requirements
- IMMEDIATE STARTER
- (MUST be able to READ, WRITE & SPEAK IN designated language as this role will be supporting these speaking Markets).
- Minimum SPM is required for this role.
- Must have 1 year experience in customer service and has gaming experience with Hoyoverse games (Genshin Impact, Honkai)
- Must be able to work on 24x7 rotating shift
- This role is WORK FROM OFFICE - KL Sentral NU Tower
Skills
Company Benefits
Career Progression
Growth is not limited to what you applied for but to groom you even further
Training Provided
We ensure that our staff members have the necessary skillset/knowledge to undergo their job
Multicultural Environment
A workplace with talented individuals all around the world.
Great Environment
Awesome working environement alongside great colleagues
KPI Performance
Will always reward those that perform at an optimum level
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
1 - 3 Years of Experience
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
KAALI HR SDN. BHD.
KAALI HR SDN. BHD. has begun its course in 2021. We are looking to be a leading part of the business-to-consumer entities amongst our clients by providing professional relationship-based services which benefits our employees and the organization.
With proven track records amongst our clients, our business has created a reputation for finding top-notch candidates who will be an asset for the organization. Our portfolio ranges from various industries such as BPO, Banking and Finance, Shared Services, Call Centers, IT Industries, Courier Companies, Hospitality, Food Industries and many more. Contact us today to land your dream job in no time.
Game Customer Service (Thai, Viet, Indo, Mandarin)
KAALI HR SDN. BHD.RM 4000 - RM 4400
KL Sentral NU Tower
Full-Time