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This job is a night-time customer service role where you'll help Mandarin or Cantonese speakers with their healthcare questions. You might like this job because it’s perfect for fresh grads looking for flexible hours and a chance to grow in communication skills!
RM 4800 - RM 5100
KL Sentral, Kuala Lumpur
Full-Time
few days ago
Job Description
Job Title : Customer Service Agent - Mandarin or Cantonese Voice Support
Shift Timing
PERMANENT NIGHT SHIFT - Work Hour 9pm to am / 8.00pm to 5am, Monday to Friday (from April to October 2026)
Working Roster
5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice
Role & Responsibilties:
- Take call and provide accurate answer to customer queries.
- Deliver customers support & services effectively through active communications.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
Job Requirements
Requirements:
- Minumim 1 year relevant working experience in voice channel support in customer services - Minimum Diploma Holder or higher is preferred. FRESH GRADS will be considered
- Strong in communication skill in oral & written, deliver active listening and able to articulate step by
step problem solving.
- Proficient in Mandarin either Cantonese and English is a must
- Proficient in general computer knowledge & skills.
- Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help.
Skills
Company Benefits
Career Progression
Growth is not limited to what you applied for but to groom you even further
Great Environment
Awesome working environement alongside great colleagues
KPI Performance
Will always reward those that perform at an optimum level
Multicultural Environment
A workplace with talented individuals all around the world.
Training Provided
We ensure that our staff members have the necessary skillset/knowledge to undergo their job
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Company Profile
