Job Description

Job Summary

The role is responsible for overseeing day-to-day retail operations, administration, procurement, inventory management, and event logistics. You will work closely with internal departments, suppliers (including overseas vendors), and logistics partners to ensure smooth operational execution.

Key Responsibilities

Operations & Coordination

• Oversee daily retail operations and ensure workflow efficiency 
• Coordinate across retail, marketing, finance, warehouse, and vendors 
• Support implementation of operational processes and improvements 

Procurement & Supplier Management

• Manage procurement of packaging, display, and operational supplies 
• Liaise with overseas suppliers on production, orders, and timelines 
• Track production progress, shipments, and logistics arrangements 
• Resolve supply and delivery issues with vendors and forwarders 

Inventory Management

• Maintain accurate stock movement, replenishment, and records 
• Conduct regular stock checks and inventory audits 
• Ensure proper handling, storage, and security of jewellery/gemstones 

Event & Logistics Support

• Support exhibitions, roadshows, and promotional events 
• Coordinate event logistics, setup, manpower, and stock preparation 
• Ensure smooth event setup and teardown 

Reporting & Administration

• Prepare operational, inventory, and production reports 
• Maintain documentation and stock reconciliation records 

Team & Operational Support

• Support and guide junior operations staff 
• Ensure timely completion of operational tasks 
• Assist during peak periods and events 

Quality Control

• Inspect incoming jewellery, gemstones, and stock for quality and accuracy 
• Maintain proper storage and display standards  

Job Requirements

• Diploma or equivalent qualification 
• 4–5 years’ experience in operations, retail, or administration 
• Supervisory or coordination experience preferred 
• Proficient in Microsoft Excel and operational systems 
• Experience with inventory or POS systems is an advantage 
• Strong organisational skills and attention to detail 
• Able to work independently and under pressure 
• Hands-on and willing to support operational and physical tasks 
• Mandarin speaking is an advantage (for China suppliers) 
• Willing to travel for events and exhibitions 
• Experience in jewellery/gemstones industry is a plus 
• Physically fit for stock handling and event setup 
• Immediate or short notice availability preferred

Skills