Job Description

• Manage daily operations of our Shopee, Lazada, TikTok Shop and website stores
• Create and update product listings, photos, prices and stock levels
• Set up vouchers, bundles and flash deals; register for campaign days (11.11, 12.12, payday sales)

Customer Service and Sales:

• Reply to customer chats, enquiries and reviews promptly and professionally
• Convert enquiries into orders and recommend the right products and bundles
• Handle returns, refunds and order issues according to company policy.

 Order and Stock Coordination:

• Process daily orders and coordinate packing and shipping with the operations team
• Monitor stock levels and alert the team before items run out  

Marketing Support:

• Work with the marketing team and KOLs and campaign content

Administrative Tasks:

• Prepare weekly sales reports — orders, conversion, top products and ad spend
• Able to perform any duties assigned by superior or management

Job Requirements

• Able to communicate in English, Bahasa Malaysia and Mandarin
• Organized, detailed, responsible and able to multitask
• Comfortable with Google Sheets/Excel and basic Canva
• Fast learner, comfortable working in a fast-paced environment
• Team player with a positive attitude and willingness to learn 

Skills