Hybrid working is possible in many areas of our company. We provide the right work - life balance for employees. 

FLEXIBLE WORKING

Employee discounts on our Home & Garden product range offer motivate our employees to compete to have the most Karcher products in their households.

WOW DEALS

In addition to a competitive salary, employees may receive bonuses based on performance along with special benefits on work anniversaries.

SPECIAL PAYMENTS

We promote bonding & togetherness through team bonding sessions, sports club, and leisure activities that encourage connection and well-being. 

SPORTS & TEAM BONDING

Health is wealth, through our yearly health assessment and medical benefits, employee can ensure their healthy living.

HEALTH IS WEALTH

We support our employees development with our talent management. We expand our in-house training module for learning with the Karcher Campus.

DEVELOPMENT OPPORTUNITIES

Karcher Cleaning Systems Sdn Bhd

Alfred Kärcher, a German engineer, founded Kärcher. ​The company developed Europe's first hot water high-pressure cleaner, marking the company's entry into cleaning technology. ​
Kärcher is a global leader in cleaning technology, offering a wide range of products for professional and Home &amp; garden use.​ The company focused on international expansion.
Kärcher established its Malaysian subsidiary, Kärcher Cleaning Systems Sdn Bhd, in 1997. The company has since grown to a team of over 90 employees across various departments. Kärcher Malaysia operates Kärcher Centres in:​
<ul>
<li>Shah Alam, Selangor</li>
<li>Bayan Baru, Penang</li>
<li>Taman Mount Austin, Johor Bahru​</li>
</ul>
These centres provide sales &amp; distribution for wide range of cleaning equipment, After-Sales Service &amp; Maintenance of the machines, Cleaning Solutions &amp; Consultation for industries like automotive, hospitality, healthcare, etc and hosts product demonstrations, exhibitions, and cleaning campaigns.&nbsp;

Kärcher: The Origin Story

<ul>
<li>Trust is our base. It means building strong relationships through mutual respect, reliability, and transparency.</li>
<li>Curiosity is our creative spark. It drives our desire to learn and be innovative, and is an essential quality that we fully embrace.&nbsp;</li>
<li>Courage is our attitude. It inspires us to embrace change and try new things, even outside our comfort zones.&nbsp;</li>
<li>Passion is our driving energy. It is with strength and perseverance that we embrace all that we do.&nbsp;</li>
<li>Responsibility is our backbone. We take ownership of our tasks, actions and decisions, both individually and as a team.&nbsp;</li>
</ul>

Karcher Values

JOB PURPOSE Join the team at Karcher Cleaning Systems Sdn Bhd, a leading provider of cleaning solutions, as a Customer Service and Customer Care Team Leader. In this role, you will lead the end-to-end order management cycle and be the central customer contact point at Karcher for providing and delivering customer-centric support and assistance before, during and after sales activities in order to drive customer satisfaction.
<h2>Key Responsibilities:</h2>
Team Leadership &amp; People Management
<ul>
<li>Oversee daily team operations, including workflow management and resource allocation, to ensure effective coverage across all customer channels.</li>
<li>Conduct regular one-to-one coaching sessions and career development.</li>
<li>Assess capability gaps and work closely with the SCM &amp; CC Manager to plan and deliver training on product updates, system SOPs, and customer service competencies.</li>
<li>Track and manage team performance against key service metrics, including SLA compliance, response times, claim resolution, and quality standards.</li>
<li>Promote a collaborative, high-performance team culture that reflects and reinforces Kärcher’s values.</li>
</ul>
Order Entry &amp; Fulfilment
<ul>
<li>Lead and oversee end-to-end customer order processing activities, ensuring timely and accurate fulfilment in close coordination with the Sales team.</li>
<li>Supervise the team’s adherence to approved pricing structures and discounts in line with annually updated pricing guidelines.</li>
<li>Oversee and ensure the accurate preparation of delivery notes and all required shipping documentation, while leading the management of delivery exceptions (including returns, refusals, and rejections) to ensure compliance, timely resolution, and clear communication with all stakeholders.</li>
<li>Act as the primary escalation point with 3PL warehouses for delivery issues, including missing serial numbers, special delivery arrangements, and logistics exceptions.</li>
</ul>
Customer / Sales Support &gt;&gt; Customer Care
<ul>
<li>Lead and supervise the delivery of high-quality customer support across all channels (phone, email, chat, and digital platforms), ensuring consistent, professional, and customer-oriented communication.</li>
<li>Ensure accurate and customer-focused processing of orders, complaints, quotations, credit notes, returns, and related administrative tasks. Monitor and manage requests related to delivery timelines, open orders, and product availability to support timely and complete fulfilment.</li>
<li>Support the team in providing product application guidance, pricing information, and availability updates, ensuring solutions are identified proactively, including cross-departmental coordination when information is not readily available within the team.</li>
<li>Collaborate closely with internal departments to resolve complex customer issues and improve end-to-end customer experience. Audit and ensure consistency in service quality, tone, and communication standards across all customer touchpoints, coaching the team to continuously elevate performance.</li>
</ul>
System Management
<ul>
<li>Lead the delivery and coordination of CRM-related training, ensuring the team is equipped with up-to-date manuals, system knowledge, and best practices.</li>
<li>Oversee the creation, maintenance, and governance of Customer Master Data to ensure data accuracy, completeness, and compliance.</li>
<li>Review, update, and validate CRM and system manuals, SOPs, and training modules to support consistent team adoption and process alignment.</li>
<li>Ensure the accurate and timely preparation and publication of operational KPI reports, providing clear insights and highlighting performance gaps, risks, and improvement areas to management.</li>
<li>Act as the key point of contact for CRM usage within the team, driving data discipline and continuous system improvement.</li>
</ul>
 Reporting &amp; Data Analysis
<ul>
<li>Lead the preparation and analysis of sales performance reports and CRM database insights to support operational and commercial decision-making.</li>
<li>Conduct deep-dive analyses on team performance, customer trends, and process gaps, translating findings into clear, actionable recommendations for the SCM &amp; CC Manager.</li>
<li>Develop, maintain, and continuously improve dashboards covering key operational metrics, including CSAT, claim rates, order fulfilment accuracy, and team utilisation.</li>
<li>Ensure reporting accuracy, consistency, and timeliness, providing management with reliable visibility into performance, risks, and improvement opportunities.</li>
<li>Lead cross-departmental reviews to resolve systemic bottlenecks in the order management cycle.</li>
</ul>

This job is for a Team Leader in Customer Service at Karcher Cleaning Systems. You might like this job because you’ll manage a dynamic team, improve customer satisfaction, and lead process enhancements while ensuring effective order fulfillment.

Team Leadership

Customer Service

Customer Relationship Management

SAP ERP

Billing

Order Processing

Inventory Management

People Management

Operations

Stock Control

JOB PURPOSE
Join the team at Karcher Cleaning Systems Sdn Bhd, a leading provider of cleaning solutions, as a Customer Service and Customer Care Team Leader. In this role, you will lead the end-to-end order management cycle and be the central customer contact point at Karcher for providing and delivering customer-centric support and assistance before, during and after sales activities in order to drive customer satisfaction.
Key Responsibilities:
Team Leadership and People Management



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Company Profile

Karcher Cleaning Systems Sdn Bhd