Job Description

1.  To act as the first point of contact with end-users for troubleshooting and technical issues related to hardware, software, and network connectivity.
2. To create, maintain and terminate user account access, including email and internet.
3. To execute IT related housekeeping and conduct routine back-up operations as planned.
4. To maintain and monitor the tracking list and inventory list, consisting hardware and software licenses, computers and laptops.
5. To drive projects related to IT infrastructure implementation and enhancement, including but not limited to database, active directory, anti-virus, file sharing, printing and network services, emails, webservices, software upgrade and updates.
6. To assist negotiate with suppliers and vendors on pricing to get the best deal, including external support, and being responsible for contracting vendors and making service agreements
7. To maintain and ensure all IT related documentations for Standard Operating Procedures & Processes (SOPP), system manuals, modifications and license agreements are updated accurately in a timely manner.
8. To develop SOPPs allied to best practices, and conduct trainings and briefings to end-users the SOPPs.
9. To review established disaster recovery plans, develop and implement necessary remedial and preventive protocols to address any deficiencies.
10. To carry out any other duties and tasks as directed from time to time.

Job Requirements

1.  Degree or Diploma in Computing / Software Engineering / Information Technology / Computer System / Computer or equivalent experience.
2. With at least 2-year experience in a similar role.
3. Possess excellent communication skills.
4. Ability to build positive working relationships with parties of different level.
5. Responsible, resourceful with strong problem-solving skills.
6. Experience in O365 & Azure will be preferred.
7. Must be willing to be based in Pulau Indah, Selangor.
8. Fresh graduates or with less than 1 year work experience are encouraged to apply.

Skills