Customer Experience
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This job is the first contact point for clients, providing info on training services & excellent customer service to convert inquiries into loyal clients. You might like this job because you get to build relationships & organize events for clients and trainers.
RM 2500 - RM 5000
Bayan Lepas and Tanjong Tokong
Full-Time
Job Description
You will be the first point of contact for prospective clients, providing comprehensive information about our training services and ensuring a professional and positive experience. Your role is pivotal in converting inquiries into loyal clients through exceptional customer service and operational support.
Responsibilities:
- Set up prospect profiles in the CRM system.
- Build rapport and strong professional relationships with interested prospects, acting on any sales opportunities.
- Handle incoming inquiries and manage client bookings and consultation appointments.
- Keep clients updated and in touch through all relationship-building checkpoints within the KD Trainer Training System.
- Respond to and handle incoming client feedback alongside the team.
- Liaise with clients regarding payments and general inquiries.
- Update the Client Results wall, achievement board, and other relevant updates to keep the team and clients informed.
- Organise client testimonials and marketing content.
- Collaborate with other departments to organise social events for trainers and clients.
- Build, enhance, and maintain the client experience with KD Trainer professionally.
- Perform billing and administrative duties.
- Execute departmental checklists.
- Handle the opening and closing of the workplace.
Job Requirements
- Strong communication and interpersonal skills.
- Sales-oriented with the ability to work towards goals.
- Organized and efficient in handling multiple tasks.
Skills
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 2 Years of Experience
Career Level
Entry Level
Job Specialisation
Customer Service, Education & Teaching
Company Profile
KD Trainer
Welcome to KD Trainer, where passion meets purpose in the heart of Penang Island! We are a dedicated team of fitness professionals committed to transforming lives through health and wellness. Our vision at KD Trainer is to cultivate a world that moves more, fostering a healthier and happier existence for all.
As residents of the vibrant Penang Island, we recognize the importance of physical well-being in today's fast-paced world. In response to the growing need for a healthier lifestyle, we have assembled a team of experienced and certified fitness experts who are not only passionate about what they do but are also devoted to guiding individuals towards their work and fitness goals.
At KD Trainer, we believe that movement is the key to unlocking a better quality of life. Our mission is to inspire and empower individuals to embrace an active lifestyle, one step at a time. Whether you are a fitness enthusiast or someone taking the first steps on your wellness journey, our diverse range of programs and personalized training sessions cater to all levels and interests for our clients.
What sets KD Trainer apart is our unwavering commitment to providing personalized, results-driven fitness solutions. We understand that each individual is unique, and so are their fitness goals.
Beyond just workouts, we aim to create a supportive and inclusive community at KD Trainer. We believe in the power of unity and encouragement, fostering an environment where individuals can thrive together. Joining KD Trainer is not just about getting fit; it's about becoming a part of a community that celebrates progress, resilience, and success.