Driving to work? or taking public transport? We got you covered with our fixed allowance up to RM300.

Transport Allowance

Work hard and play hard with our quarterly team building activities.

Team Building

We belive in work life balance whish is why we provide gym reimbursements.

Gym reimbursements

Enjoy the peace of mind that comes with our annual medical check-ups, prioritizing your health and well-being as a valued member of our company.

Medical Check Up

Enjoy free flow snacks and beverages at our office, because we believe in keeping our employees well-fed and sufficiently caffeinated. 

Snacks and Drinks

Empower yourself with online learning and development classes, fostering continuous skill enhancement and professional growth.

Learning and Development

Kenanga Guestserve Solution Sdn Bhd

Kenanga Guestserve Solution Sdn Bhd is a dynamic and customer-centric Business Process Outsourcing (BPO) customer service center that was established in June 2022 in Malaysia. From the very beginning, our mission has been to understand customers better than anyone else can, placing their needs and satisfaction at the forefront of our operations. We are not just a BPO Customer Service Center; we are a team of dedicated professionals passionate about delivering outstanding service and creating positive experiences for our clients and their customers.

About us

Customers come first:
Our commitment to customer satisfaction is unwavering. We prioritize the needs and preferences of our clients, aiming to exceed their expectations in every interaction.
Pursue excellence:
We strive for excellence in everything we do. Whether it's providing exceptional customer service, implementing innovative solutions, or fostering a positive work culture, we aim to set high standards and continuously improve.
Persist in innovation:
In the ever-evolving landscape of customer service, innovation is key. We are dedicated to staying at the forefront of industry trends, adopting new technologies, and exploring creative solutions to enhance our services.

Our values

<ul>
<li>Attend to all inquiries/issues from global customers through multiple supported channels, e.g.: email, LiveChat, etc.</li>
<li>Handle customer's complaints and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and store in the designated location.</li>
<li>Liaise with both internal &amp; external team to handle complaints and feedback related to our products and services, e.g.: website, platforms, etc.</li>
<li>Maintain up-to-date knowledge about the company's latest products &amp; services as well as the industry’s trends to better support customers.</li>
<li>Escalate any queries or unresolved matters that are unable to complete within the agreed procedure to line manager or higher, as per the operational escalation matrix.SPM or Diploma or Degree in any related field.</li>
<li>Minimum 1 year of experience related to customer service experience in the banking, financial and/or fintech sector.</li>
<li>Excellent verbal and written proficiency in English and Mandarin language. Multilingual in writing and speaking would be a plus.</li>
<li>Willing to work according to schedule to support 24x7 operations.</li>
<li>Strong people skills: Ability to navigate difficult situations and stay calm when under pressure.</li>
<li>Solution mindset: Passionate in finding right solution(s) for the customer, and resolve the issue by overcoming obstacles; good cost-efficient decision making.</li>
<li>Excellent time management: Ability to multi-task to solve customer's issues/queries, while able to deliver the assigned task in a timely manner.</li>
<li>Quick learner: Ability to ramp up quickly and act on feedback constructively.</li>
</ul>

This job is for a Customer Service Specialist who can communicate fluently in English and Mandarin. You will handle inquiries from global customers through various channels and resolve complaints by conducting investigations. You might like this job because it offers the opportunity to work in a multilingual environment and requires excellent people skills and problem-solving abilities.

Customer Service

Problem Solving

Mandarin Chinese

English Language

Multilingualism

Multitasking




-Attend to all inquiries/issues from global customers through multiple supported channels, e.g.: email, LiveChat, etc.


-Handle customer's complaints and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and store in the designated location.


-Liaise with both internal and external team to handle complaints and feedback related to our products and services, e.g.: website, platforms, etc.


-Maintain up-to-d...

Customer Service Specialist (English and Mandarin)

Kenanga Guestserve Solution Sdn Bhd

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Company Profile

Kenanga Guestserve Solution Sdn Bhd