About Kerry

About the role

Manage end-to-end account receivable activities covering overdue debt collection, customer invoice queries and disputes, credit/debit note processing, cash application and unapplied cash. Build effective relationships with internal market teams and external customers to support timely resolution, accurate allocation, and strong AR control.

Reporting to Account Receivable Team Lead

Work Location 1Powerhouse, PJ (5mins walk from MRT Bandar Utama) 

Key responsibilities

• Manage collection activities across the debtor's ledger, including overdue payments, inbound and outbound customer contact, dunning letters and statements.
• Document AR and dispute activities, escalate issues appropriately and follow through to resolution.
• Investigate and resolve invoice queries and disputes, including processing credit notes, debit notes and dispute requests.
• Support credit control activities, prepare daily and monthly reports, and ensure work complies with audit requirements.
• Perform cash application and payment allocation for all payment methods; manage unapplied cash and obtain remittance advice.
• Use High Radius, SAP and Excel for daily AR processing, monitoring and reporting.
• Liaise with customers, market contacts and internal stakeholders to resolve financial queries and maintain effective working relationships.

Qualifications and skills

• Degree in Accounting, Finance, Business Administration, Tax, related discipline or professional accountancy qualification. With 3 years of relevant experience or an equivalent combination of education and experience.
• Relevant experience in account receivable, reconciliations, collection, disputes, cash application and shared services.
• Strong Excel, reporting, analytical, problem-solving, written communication, and stakeholder-management skills. Exposure to automation, data analytics, or digital transformation is advantageous.  
• Experience with ERP and workflow platforms such as SAP, high radius, ServiceNow, or comparable systems.
• Customer-focused, proactive, detail-oriented, and able to manage multiple priorities independently while collaborating across function.
• Fluent written and spoken English, with the ability to interpret information accurately and respond appropriately.
• Personal Capabilities - Customer Focus |  Accountability |  Drives Results |  Collaboration |  Team Effectiveness |  Trust and Integrity
• Positive and proactive team player who can work independently, prioritize effectively, adapt to change, meet tight deadlines, and maintain accuracy under pressure.
• Self-motivated, attentive to detail and confident in identifying issues and pursuing practical solutions.