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This job is a Customer Care Support Specialist role in Europe at Kerry, a leading taste and nutrition company. You might like this job because it involves managing customer orders, collaborating with teams, and enhancing service levels. Work hours are 2 PM to 11 PM.
Undisclosed
Kuala Lumpur, 10, MY, 47800, Kuala Lumpur
Full-Time
few days ago
Job Description
About Kerry
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
About the role
- Work Location : 1Powerhouse, PJ (5mins walk from MRT Bandar Utama)
- Reporting To : Customer Care Manager
- Working Hours : 2.00PM – 11.00PM
Key responsibilities
- Manage and process customer orders accurately, ensuring timely execution and adherence to service levels. Collaborate with regional teams to resolve issues and achieve optimal outcomes.
- Handle customer and internal requests such as Salesforce updates, reporting, master data management, and credit returns, ensuring precision and timely completion. Proactively identify and resolve service issues to maintain operational efficiency.
- Monitor operational performance, address challenges, and recommend service enhancements. Provide timely updates to stakeholders and ensure seamless issue resolution while maintaining a professional communication standard.
- Build strong relationships with regional customer care teams and cross-functional stakeholders to foster collaboration and enhance customer experiences.
- Maintain expertise in processes and systems, manage complaints effectively, and ensure timely resolutions aligned with operating procedures.
- Support the wider Customer Care team in achieving high performance and participate in ad-hoc projects, continuous improvement initiatives, and cross-enterprise programs.
Qualifications and skills
- Bachelor’s Degree in Business Administration, Supply Chain, or a related field.
- Minimum 2 years of experience in customer operations, order-to-invoice, contact centers, or data management roles; experience within shared services is highly preferred.
- Proficiency in SAP systems and CRM tools like Salesforce is required.
Job Requirements
Company Benefits
Career advancement
We believe people can achieve whatever they put their minds to and we’re actively looking for people who share our purpose.
Inclusive team culture
Our recruitment is based on skills and competencies, with appointments made solely on merit.
Graduate programmes
We offer nine graduate programmes to those looking for responsibility and exposure to meaningful opportunities.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
Kerry
We are from food, for food. We are Kerry
From a small dairy company in the southwest of Ireland to a global multinational in 50 years, the journey of Kerry tells a story of how belief and vision were combined to create a unique company. We’ve stayed close to our food heritage while drawing on expertise and inspiration from all over the world.
Our organisation is committed to helping delight and nourish consumers everywhere. The last five decades have seen extraordinary change in the way people live their lives. Kerry’s experience means we rise to this challenge: developing solutions that meet evolving tastes and provide sustainable nutrition for generations to come.
Source: kerry.com