Job Description

The Sales / Student Enrolment Team Lead is accountable for leading a team of Student Advisors to achieve or surpass student enrolment target objectives within designated Keypath Academic Partners.

This role combines leadership with operational accountability to ensure effective enrolment processes and a superior student experience. Their responsibilities include coaching their team, provide relevant training and troubleshooting at-risk issues to support student success.

Additionally, they collaborate with the Senior Manager, Student Operations - Asia to implement new processes, deliver retention outcomes and motivate the team through daily/weekly/monthly initiatives.

People Leadership

• Performance and Development: Coach and develop your team to meet study period targets, by setting clear expectations, providing constructive feedback, and supporting professional growth.
• Employee Relations: Effectively manage low level employee issues.  Where appropriate, escalate concerns to your leader and the People team to resolve in a timely manner.
• Training and Development: Facilitate the induction of new starters and support the rollout of training and development within the function.
• Talent Retention: By actively coaching and managing your team through the performance framework you create, nurture, and retain top talent.
• Talent Acquisition: Awareness of and/or involvement in recruitment initiatives to support identifying top talent.
• Foster a Culture of Accountability: Encourage and support a positive, collaborative environment where team members clearly understand their roles and responsibilities, are held accountable for achieving objectives, and consistently align their behavior with Keypath values.
• Be a Change Champion: Advocate, lead, and support the successful implementation of change initiatives that drive engagement and ensure a smooth transition to new strategies.

Performance & Operations

• Sales Management: Drive the team’s day-to-day management to meet and exceed KPIs / targets while maintaining a positive student experience.
• Process Management: Maintain and manage processes and protocols (including SOPs, training materials, etc.)
• Championing the Customer: Proactively gather and routinely share comprehensive insights (student feedback, educational trends, performance metrics) to inform and enhance student-centric operational strategies.
• Continuous Improvement: Support your leaders to solve business challenges by making recommendations to improve performance and the student experience.

Stakeholder Management

• Stakeholder Engagement: Manage internal stakeholder relationships effectively.
• Collaboration: Be a strong collaborator and communicator with Marketing, Account Management and Learning Design functions, to align with goals and processes.

Other duties, as assigned.

Job Requirements

Education

Higher education or similar.

Experience

•  3+ years’ experience in a Team Lead or equivalent role.
• Demonstrated coaching and/or leadership experience.
• Exposure in driving operational performance.
• Proven record of accomplishment in a sales-oriented setting, displaying expertise in sales methodologies and tactics.
• Ability to thrive in a dynamic, rapidly evolving work environment.
• Strong attention to detail.
• Proven ability to use initiative and independent judgment within established guidelines.
• Experience within the Education Industry is highly valued.
• Exposure to data analysis.
• Employs the CRM (Customer Relationship Management) and telephony systems daily to direct Advisor activities.
• Highly developed computer literacy, including the Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Outstanding listening and comprehension skills.

Other Requirements 

• Adaptability to accommodate varying shifts across a range of hours.
• Occasional travel may be required.

Skills